FISH Team Building for Customer Service Teams

The FISH! Team Building for Customer Service Teams training workshop aims to improve your customer service team through implementing the FISH! philosophy. This training course teaches participants the effective use of FISH tools on how to serve customers’ requirements, proper interaction between team members and becoming proactive to help achieve an effective team.

This training course teaches you how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment. It also incorporates role plays, case studies, exercises, videos and games that demonstrate teamwork, motivation, correct customer care and services that requires human interaction.

This one-day workshop aims to boost productivity, achieve great business results and improve the culture and relationships in an organization based on the four concepts or practices created by Chart House Learning:

FISH! promotes four primary philosophies:

• Being there when needed,

• a “play” mindset at work,

• making your people’s day by making them feel good through simple actions,

• choosing your attitude.

Now available throughout Singapore, this FISH! Team Building for Customer Service training course can be delivered by our expert local or international trainers at your chosen venue and schedule.

You can also join our public classes, live online using our HIVE technology.

Click on the In-house tab below to generate an instant quote.

Your Learning Outcomes

FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

By the end of this course, participants will:

  • develop a shared vision of how to serve customers, internal and external
  • clarify common values of how to treat each other
  • recognize new opportunities to make a positive difference for others
  • become more proactive in creating a more effective environment
Duration: 1.0 day course Live Online Experts


FISH Team Building for Customer Service Teams Reviews:

"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager

Download Course Outline (PDF)

FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.

Course Outline for FISH Team Building for Customer Service Teams

Topic 1
  • The four FISH! practices
Topic 2
Practice 1: BE THERE

Be there builds relationships by:

  • Being fully 'present' with customers and co-workers
  • Listening to understand your customers and co-workers
  • Taking action based on awareness
Topic 3
Practice 2: PLAY

Play encourages creativity and fun through:

  • Curiosity - learn how curiosity unleashes creativity in a customer service setting
  • Freedom to innovate - learning to be free to "try things out" as a team
  • Freedom to be you - learning to be your natural self in any customer service setting
  • Trust and the playing field - setting the boundaries
  • Creating an environment of play in a customer service setting
Topic 4
Practice 3: MAKE THEIR DAY

Make Their Day reminds us to serve customers and co-workers by:

  • Learning to value and recognise customers as people
  • Learning to be genuinely selfless toward customers
  • Learning to be aware of your customers needs - creating a delightful atmosphere
Topic 5

Choose your attitude helps you in a customer service setting to:

  • Practicing to become aware of your attitude toward customers
  • Making a conscious choice - are your choices and attitudes helping your team and customers?
  • Live in alignment with your intentions - learning to be ancored to a customer service mindset
Topic 6
Taking a closer look
  • Assess how your customer service culture is living each of the "four practices"
Topic 7
How well do I live the practices?
  • Short test on how you live the four practices
Topic 8
Top of mind issues/team solutions
  • Identify a list of top of mind issues
  • Identify ways to address these issues
Topic 9
Action planning
  • Identify tangible customer service goals that impact others
  • Learn to put in place accountability measures to improve success of your customer service initiatives
Topic 10
Want to form a habit?
  • Creating a 21 day habit forming calendar
Topic 11
Your life title
Topic 12
Beyond the workplace self-survey
  • Looking at how you live the four practices in life
Topic 13
What's possible now?
  • Finding the limitless possibilities with the four practices


In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

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We provide the Training Management Centre which is an information hub before, during and after training.
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Generates Branded Flyer

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PDF’s of Certificates

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Completion Certificate Included

Collects and Reports feedback

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Complete Results Dashboard

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What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

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More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
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