Communicating Across Cultures Training Course

This Communicating Across Cultures training course will teach your staff how to remove cultural barriers to trade, how to deal with difficult individuals, handle cross-cultural situations and increase their effectiveness in our global marketplace.

This Communicating Across Cultures training course from PD Training is available now throughout Singapore.  

This Communicating Across Cultures training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Communicating Across Cultures Training Course

    In this course participants will:
    • Understand the importance in recognizing key cultural differences when doing business 
    • Learn how to communicate effectively and appropriately with people from different cultures
    • Gain insight into cultural differences within business protocol
    • Learn how to create and manage high-performing, cross-cultural teams
    • Gain practical strategies for conducting successful multicultural negotiations
    • Learn how to analyse cultural differences to successfully resolve cross-cultural issues 
    • Become a more effective communicator in a global business environment
    Duration: 0.5 day course
    PD Training customer feedback infographic with average of 9 out of 10


    Communicating Across Cultures Training Course Reviews:

    PD Training Training Courses Reviews:

    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
    St John Ambulance
    Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
    Department of Veteran Affairs
    Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training.
    Children's Protection Society
    It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
    A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
    Sensate Ltd
    The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
    Individual Public Class participants
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
    Grampians Community Health
    Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
    This was one of the most productive training sessions that I have done in the last 5 years.
    Sun Engineering Ltd
    Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
    Civil Aviation Safety Authority
    Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
    Slattery & Acquroff Stairs
    Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
    Public Class Participant
    Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
    Tiger Airways

  • Course Outline - Communicating Across Cultures Training Course

    Download Communicating Across Cultures Training Course Outline


    In a global marketplace, the ability to communicate effectively across cultures is a great advantage and a necessity for international employees. If a staff member is able to successfully handle any dealings with colleagues and clients across cultural lines, more business opportunities should occur. Hence, if you want to improve your communication skills when conducting business with individuals from different cultures, it is highly recommended to register in a Communicating Across Cultures training course.

    Successful business strategies don’t always translate when you conduct business abroad. Your negotiating strategies may strike the wrong chord, or your polished business etiquette, which served you well in your own culture, may be interpreted as rude. When you recognize and respect cultural differences, you show you are serious about doing business in a global society.

    Course Objective:

    You will communicate and conduct business effectively across cultures.

    Target Audience:

    This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

    Delivery Method:

    Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. This course includes a variety of insightful scenarios and case studies involving specific cultures such as Japan, and Indonesia. Specific examples of cultural awareness and sensitivities will be included into course depending on the main nationalities of interest for each client.

    Communicating Across Cultures Training Course - Lesson 1
    • Course Objectives
    Communicating Across Cultures Training Course - Lesson 2
    Recognize Cultural Differences
    • Role of Status in Different Cultures
    • The Role of the Individual
    • High-Context and Low-Context Cultures
    • How to Recognize Cultural Differences
    • DISCOVERY ACTIVITY 1-1 Respecting Differences in Status
    • DISCOVERY ACTIVITY 1-2 Respecting Differences in Status
    Communicating Across Cultures Training Course - Lesson 3
    Communicate in Other Cultures
    • The Role of English in Business Relations
    • DISCOVERY ACTIVITY 1-3 Communicating in Other Cultures
    • DISCOVERY ACTIVITY 1-4 Communicating in Other Cultures
    Communicating Across Cultures Training Course - Lesson 4
    Follow Business Protocol in Other Cultures
    • Role of the Translator
    • Time Expectations
    • How to Follow Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-5 Following Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-6 Following Business Protocol in Other Cultures
    Communicating Across Cultures Training Course - Lesson 5
    The Written Laws and the Unwritten Laws
    • Getting to Know Legal and Social Laws
    • Learning their Greetings and Partings
    • Taking Hints from Nonverbal Communication
    • Cultural Diversity within a Country
    • Physical Contact
    • Lesson 1 Follow–up
    Communicating Across Cultures Training Course - Lesson 6
    Work in Teams in Other Cultures
    • Decision Making
    • Discovery Activity 2-1 – Working in Teams in Other Cultures
    • Discovery Activity 2-2 Working with Teams in Other Cultures
    Communicating Across Cultures Training Course - Lesson 7
    Negotiate in Other Cultures
    • Types of Negotiation
    • DISCOVERY ACTIVITY 2-3 – Negotiating in Other Cultures
    • DISCOVERY ACTIVITY 2-4 – Negotiating in Other Cultures
    Communicating Across Cultures Training Course - Lesson 8
    Resolve Conflict in Other Cultures
    • How to Resolve Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-5 Resolving Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-6 Resolving Conflict in Other Cultures
    Communicating Across Cultures Training Course - Lesson 9
    Uses of Small Talk in a Multicultural Setting
    • Exploring a Culture through Arts and Sciences
    • Small Talk for Establishing Relationships
    • Use of Small Talk for Establishing Relationships
    • Small Talk for Gaining Comfort Level
    • Course Wrap–Up

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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