You and your employees can benefit from learning about standard email etiquette by attending an Email Etiquette training course.

This Email Etiquette training course from PD Training provides participants the skills and techniques necessary for managing emails professionally, writing emails with clarity and proper structures to avoid misinterpretations and miscommunication among staff and clients, managing groups and bulk emails, setting up read requests and much more!

This Email Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes
Email Etiquette Training Course

After completing this course participants will be able to:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand 'netiquette'
  • Master the inbox using some core principles and email functions
Duration: 1.0 day course



Reviews

Email Etiquette Training Course Reviews:

"The training session went very well and the trainer delivered the session in a very effective way."

TWB Chartered Accountants


"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANKYOU"

Yooralla


"The 5 W's It is useful in helping me determine the main points to convey simple and straight forward emails to the other party."

Matco Asia Pte Ltd




Course Outline
Email Etiquette Training Course

Download Email Etiquette Training Course Outline

Foreword:

A new international workplace survey has found that 83% of Singaporeans use email, Internet, or both while at work and most are convinced it makes them more productive.

The survey found that the use of online communications has extended across most of the workforce with only 9% using neither email nor Internet. Both men and women were equally enthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.

In this age of technology, email is the preferred and often most efficient form of communication, yet many organizations overlook putting a policy into place regarding the etiquette that should be followed by all staff.

Issues like bullying, sharing jokes and pictures and other inappropriate content should be highlighted with rules put into place about what is and what is not allowed when using internal or external email communication.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

Email Etiquette Training Course - Lesson 1
Introduction
  • Evaluate your Email usage
  • Workshop Objectives
Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette
  • Email is never secure
  • Big brother may be reading over your electronic shoulder
  • Productivity is lost when cyber-slackers log on
  • Email misuse and abuse may get you fired
  • Email can be embarrassing
  • Email abuse impacts revenues and also reputations
  • Email is easily misinterpreted
Email Etiquette Training Course - Lesson 3
Create Structure for Success
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
Email Etiquette Training Course - Lesson 4
Rules of Thumb
  • Effective Subject lines: Tell me up front what you want from me
  • 1 page view only
  • Average 15 words per sentence
  • As short as possible – no extra words
  • 2 – 3 lines per paragraph
Email Etiquette Training Course - Lesson 5
Grammar Perfect
  • Using spellchecker
  • Check for simple sentences
  • Use the Active Voice
  • Use of punctuation
  • Use of emoticons
  • Use of text talk
Email Etiquette Training Course - Lesson 6
Formatting your Email Message
  • Email Style
  • Writing the Email
  • Selecting your format settings
  • Choose the Right Font
  • Select Appropriate Colors
  • Enhancing Readability
  • Resist the urge to use All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care
Email Etiquette Training Course - Lesson 7
Broadcast Emails
  • Branding
  • Importance of Branding and consistent subject headings
Email Etiquette Training Course - Lesson 8
Proofreading Does Pay
  • A Proofreading Primer
  • How Peer Review Can Help
Email Etiquette Training Course - Lesson 9
Polishing Your Cybermanners
  • Watch your Cyberlanguage
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames
Email Etiquette Training Course - Lesson 10
Netiquette Guidelines
  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers
Email Etiquette Training Course - Lesson 11
Managing Email Overload
  • Controlling your Inbox Clutter
Email Etiquette Training Course - Lesson 12
Examples
  • The Good
  • The Bad
  • The Ugly
 

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Email Etiquette Training Course

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money

SGD$100 Discount!

Every Live Online Class Booking Entitles
you to a SGD$100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

No classes scheduled at the moment. Please call PD Training at 3158 3955 to discuss your training requirements.

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Business Communication Courses Category

 
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