Email Etiquette Training

You and your employees can benefit from learning about standard email etiquette by attending an Email Etiquette training course.

This Email Etiquette training course from PD Training provides participants the skills and techniques necessary for managing emails professionally, writing emails with clarity and proper structures to avoid misinterpretations and miscommunication among staff and clients, managing groups and bulk emails, setting up read requests and much more!

This Email Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes

After completing this course participants will be able to:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Learn to avoid senders regret by proof reading
  • Understand 'netiquette'
  • Master the inbox using some core principles and email functions

4.6/5

from 16 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The training session went very well and the trainer delivered the session in a very effective way."

TWB Chartered Accountants


"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANKYOU"

Yooralla


"The 5 W's It is useful in helping me determine the main points to convey simple and straight forward emails to the other party."

Matco Asia Pte Ltd

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Email Etiquette Training Now

A new international workplace survey has found that 83% of Singaporeans use email, Internet, or both while at work and most are convinced it makes them more productive.

The survey found that the use of online communications has extended across most of the workforce with only 9% using neither email nor Internet. Both men and women were equally enthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.

In this age of technology, email is the preferred and often most efficient form of communication, yet many organizations overlook putting a policy into place regarding the etiquette that should be followed by all staff.

Issues like bullying, sharing jokes and pictures and other inappropriate content should be highlighted with rules put into place about what is and what is not allowed when using internal or external email communication.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

See the Live Online tab for the course outline for the live online course

Course Outline for Email Etiquette Training

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Evaluate your Email usage
  • Workshop Objectives

Topic 2

Introduction to Email Etiquette

  • Email is never secure
  • Big brother may be reading over your electronic shoulder
  • Productivity is lost when cyber-slackers log on
  • Email misuse and abuse may get you fired
  • Email can be embarrassing
  • Email abuse impacts revenues and also reputations
  • Email is easily misinterpreted

Topic 3

Create Structure for Success

  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays

Topic 4

Rules of Thumb

  • Effective Subject lines: Tell me up front what you want from me
  • 1 page view only
  • Average 15 words per sentence
  • As short as possible – no extra words
  • 2 – 3 lines per paragraph

Topic 5

Grammar Perfect

  • Using spellchecker
  • Check for simple sentences
  • Use the Active Voice
  • Use of punctuation
  • Use of emoticons
  • Use of text talk

Topic 6

Formatting your Email Message

  • Email Style
  • Writing the Email
  • Selecting your format settings
  • Choose the Right Font
  • Select Appropriate Colors
  • Enhancing Readability
  • Resist the urge to use All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

Topic 7

Broadcast Emails

  • Branding
  • Importance of Branding and consistent subject headings

Topic 8

Proofreading Does Pay

  • A Proofreading Primer
  • How Peer Review Can Help

Topic 9

Polishing Your Cybermanners

  • Watch your Cyberlanguage
  • Avoiding Sexist Language
  • Set the Right Tone
  • Dodging Conversational Pitfalls
  • Extinguishing Flames

Topic 10

Netiquette Guidelines

  • Reviewing Netiquette Guidelines
  • Netiquette Guidelines for Managers

Topic 11

Managing Email Overload

  • Controlling your Inbox Clutter

Topic 12

Examples

  • The Good
  • The Bad
  • The Ugly
 

4.6/5

from 16 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Email Etiquette Training Now

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

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