You and your employees can benefit from learning about standard email etiquette by attending an Email Etiquette training course.
This Email Etiquette training course from PD Training provides participants the skills and techniques necessary for managing emails professionally, writing emails with clarity and proper structures to avoid misinterpretations and miscommunication among staff and clients, managing groups and bulk emails, setting up read requests and much more!
This Email Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
After completing this course participants will be able to:
"The training session went very well and the trainer delivered the session in a very effective way."
TWB Chartered Accountants
"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANKYOU"
Yooralla
"The 5 W's It is useful in helping me determine the main points to convey simple and straight forward emails to the other party."
Matco Asia Pte Ltd
A new international workplace survey has found that 83% of Singaporeans use email, Internet, or both while at work and most are convinced it makes them more productive.
The survey found that the use of online communications has extended across most of the workforce with only 9% using neither email nor Internet. Both men and women were equally enthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.
In this age of technology, email is the preferred and often most efficient form of communication, yet many organizations overlook putting a policy into place regarding the etiquette that should be followed by all staff.
Issues like bullying, sharing jokes and pictures and other inappropriate content should be highlighted with rules put into place about what is and what is not allowed when using internal or external email communication.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
See the Live Online tab for the course outline for the live online course
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Topic 1
Introduction
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Topic 2
Introduction to Email Etiquette
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Topic 3
Create Structure for Success
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Topic 4
Rules of Thumb
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Topic 5
Grammar Perfect
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Topic 6
Formatting your Email Message
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Topic 7
Broadcast Emails
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Topic 8
Proofreading Does Pay
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Topic 9
Polishing Your Cybermanners
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Topic 10
Netiquette Guidelines
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Topic 11
Managing Email Overload
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Topic 12
Examples
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
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At your workplace
In our Training Rooms
In our Online Training Room
