Business Process Management

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Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

This course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Business Process Management

    This two-day workshop will help you teach participants how to:

    • Define business process management and related concepts
    • Recognize the vital role processes play in a business
    • Appreciate the role of technology in process management
    • Develop a vision to guide process improvement
    • Understand how to design or enhance an existing process using the business process life cycle
    • Construct a process map
    • Perform what-if analysis
    • Implement and monitor process changes
    • Identify how Lean and Six Sigma methods can assist in managing and improving processes
    • Use a variety of tools and techniques to eliminate waste and redundancies
    Duration: 2 day course


    Business Process Management Reviews:

    "The 20 pre-course questions on existing processes were really useful in preparing the participants (particularly the team leaders) for the workshop."

    Singapore Institute of Management

  • Course Outline - Business Process Management

    Download Business Process Management Outline


    You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

    Business Process Management - Lesson 1
    The Fundamentals of Business Process Management
    • To begin, participants will learn about three concepts that are closely tied to business process management:
      • business analysis
      • enterprise content management
      • business process re-engineering
    Business Process Management - Lesson 2
    Defining Business Process Management
    • Next, participants will learn what business process management is, where it originated from, and what some of the benefits are.
    Business Process Management - Lesson 3
    Reflecting on Processes
    • In this session, participants will review their pre-assignment.
    Business Process Management - Lesson 4
    The Business Process Life Cycle
    • This session will introduce the business process life cycle, which will form the basis for the rest of the course.
    Business Process Management - Lesson 5
    The Vision Phase
    • The first phase of the business process life cycle is Vision. This session will cover ways to create and share a vision, and why it is important for process improvement.
    Business Process Management - Lesson 6
    The Design Phase
    • The second phase of the business process life cycle is Design. This session will explore how to gather information, define a problem, model as-is and to-be processes, and establish functions.
    Business Process Management - Lesson 7
    The Modelling Phase
    • The third phase of the business process life cycle is Modelling. In this session, participants will learn how to review and analyse process maps and use iterative testing.
    Business Process Management - Lesson 8
    The Execution Phase
    • The fourth phase of the business process life cycle is Execution. This session will take participants through all aspects of the Execution phase, including implementation, automation, business rules, and workflow engines.
    Business Process Management - Lesson 9
    The Monitoring Phase
    • The fifth phase of the business process life cycle is Monitoring. This session will share ways to monitor processes, including the balanced scorecard, business activity monitoring, and process mining.
    Business Process Management - Lesson 10
    The Optimising Phase
    • The final phase of the business process life cycle is Optimising. This session will cover ways to optimise processes, including the business process improvement cycle, Lean methodology, and Six Sigma theory.
    Business Process Management - Lesson 11
    Workshop Wrap-Up
    • At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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