Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
This course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
|Course name||Length||Outline||Next class|
|Active Listening Training - The Secret of Great Communicators!||0.5 day course|
|Business Etiquette Training||1.0 day course|
|Communication Skills Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Creative Problem Solving Training||1.0 day course|
|Email Etiquette Training||1.0 day course|
|Meeting Management||1.0 day course|
|Negotiation Training||1.0 day course|
|Presentation Skills Training (2 day)||2.0 day course|
|Professional Telephone Skills||1.0 day course|
|Public Speaking Training||1.0 day course|
|Emotional Intelligence (EQ) for Professionals Training Course||1.0 day course|
|Writing Winning Proposals Training||1.0 day course|
|Communicating Across Cultures Training||0.5 day course|
|Body Language Training||1.0 day course|
|Minute-Taking Training||1.0 day course|
|Managing Difficult Conversations||1.0 day course|
|Team Communication||0.5 day course|
|Telework and Telecommuting Training||1.0 day course|
|Delivering Constructive Criticism Training||1.0 day course|
|Business Process Management||2.0 day course|
|Business Writing for the Digital Era||1.0 day course|
|Business Writing Essentials for the Modern Workplace||1.0 day course|
This two-day workshop will help you teach participants how to:
"The 20 pre-course questions on existing processes were really useful in preparing the participants (particularly the team leaders) for the workshop."
Singapore Institute of Management
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Business Process Management - Lesson 1
The Fundamentals of Business Process Management
Business Process Management - Lesson 2
Defining Business Process Management
Business Process Management - Lesson 3
Reflecting on Processes
Business Process Management - Lesson 4
The Business Process Life Cycle
Business Process Management - Lesson 5
The Vision Phase
Business Process Management - Lesson 6
The Design Phase
Business Process Management - Lesson 7
The Modelling Phase
Business Process Management - Lesson 8
The Execution Phase
Business Process Management - Lesson 9
The Monitoring Phase
Business Process Management - Lesson 10
The Optimising Phase
Business Process Management - Lesson 11
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.