Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore. This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.
You will learn skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
This Professional Telephone Skills training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
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After completing this course participants will have learned to:
The best adult learning experience
"Jack is a very accommodating trainer whom takes in last minute requests and feedback on the course modules. He is also able to give examples and share experiences with participants for relating to their work."
Pan Pacific Marketing Services Pte Ltd
"The most useful part of the course is, presenting a professional image, both in person and on the phone, is very important in the office skills profession. Taking care of our guests over the phone and making them feel well informed and appreciated is essential."
Pan Pacific Marketing Services Pte Ltd
"I recommend the course to my other colleagues. Learnt lot of techniques how to handle the difficult & angry customers."
"Shana was really engaging and her teaching methods combined with her personal encounters gave us a lot of insight and perspectives on how a call centre should work for newbies like us."
Gardens by the Bay
"Good that there is tea & meals as well as refreshments provided easily. Wifi is provided. Course content serves as a good reminder on our soft skills and everyday mannerism."
CKR CONTRACT SERVICES PTE LTD
"Course was nicely done up."
Individual Course Participant
The telephone is considered as the most convenient and quickest instrument to establish contact with their clients by the majority of companies in Singapore. In fact, call centers are the leading operational departments of many organizations. So, it is fundamental that employees assigned to take or make phone calls from clients should possess superior telephone etiquette. These employees must display good communication skills, willingness, courtesy and the ability to efficiently assist clients.
This Telephone Skills Training course will provide your staff with the awareness and skills they need to handle phone calls professionally. This will ensure that the positive image of your organization is reinforced and strengthened with every conversation.
In today's business environment, telephone etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of customers, making it a critical customer 'touch point'.
Today virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
This Professional Telephone Skills Training Program aims at helping employees create a lasting impression in their customers' minds - one that shows the Singaporean organization reflected in the best light possible. It focuses on developing telephone etiquette and skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude.
Professional Telephone Skills Training Course - Lesson 1
Providing Effective Client Service
Professional Telephone Skills Training Course - Lesson 2
Your Personality/Your Telephone Voice
Professional Telephone Skills Training Course - Lesson 3
Gaining Your Client’s Trust
Professional Telephone Skills Training Course - Lesson 4
Handling Barriers Over The Phone
Professional Telephone Skills Training Course - Lesson 5
Professional Telephone Skills Training Course - Lesson 6
Professional Telephone Skills Training Course - Lesson 7
Professional Telephone Skills Training Course - Lesson 8
Professional Telephone Skills Training Course - Lesson 9
Professional Voicemail Messages
Professional Telephone Skills Training Course - Lesson 10
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×