This Business Etiquette training course from PD Training provides the necessary knowledge and skills required to be calm, confident and in good manner in any social or business setting. This course is very advantageous to entrepreneurs, HR managers, executive assistants, image consultants, sales and marketing executives and special event planners, etc. Always keep in mind that proper etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment as well.

Business etiquette training courses are available now throughout Singapore.

This Business Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes
Business Etiquette Training Course

In this course participants will: 

  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behavior
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
    people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
Duration: 1.0 day course



Reviews

Business Etiquette Training Course Reviews:

"Rosemary was professional, warm, and sincere. She makes an excellent trainer, and is a perfect example of someone with etiquette. Etiquette is in the little things like a smile, posture, and I loved the Elevator pitch as well."

Easmed Pte Ltd

"I'm able to prepare myself with confidence when I am meeting people and how I could calm myself when I am getting nervous."

"Heard of the elevator speech before but never put into thought what I should really say in the event that such a thing happens. Having attended the course made me gain perspective as to what I should say when the time comes for such an important speech."


-Easmed Pte Ltd


"The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you."

-Mitsubishi Australia


"I found Louise to be very charismatic and hands on in her approach, which was fantastic! The best facet of this course was familiarizing behavioral skills in addition to writing emails professional, which I feel I will gain a lot from."

-GTA Consultants


More happy clients




Course Outline
Business Etiquette Training Course

Download Business Etiquette Training Course Outline

Foreword:

Clients and employees prefer to do business and work with individuals who are trustworthy, respectable and present proper business etiquette. If you who deal with different types of personalities, nationalities or cultures, it is suggested that you enroll in a Business Etiquette training course to enhance your social skills, business manners and professionalism. Remember, how you interact and relate with others is vital to your continuing success. Those small things like polite greetings, courteous conversations and active listening do make a difference in how you’re perceived by others.

Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

Business Etiquette Training Course - Lesson 1
Do Manners Matter?
  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 2
How To Make An Impression
  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection
Business Etiquette Training Course - Lesson 3
The Personal Touch
  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection
Business Etiquette Training Course - Lesson 4
Netiquette – Manners In The Online World
  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 5
Global Business Etiquette
  • Global Business
  • Understanding Particular Cultures
  • Reflection
Business Etiquette Training Course - Lesson 6
Social Business Etiquette
  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socializing After Hours
  • Marking Employee Events
  • Reflection
Business Etiquette Training Course - Lesson 7
Dealing With Challenges Professionally
  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection
Business Etiquette Training Course - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Not exactly what you needed? Try other courses in the Administration Courses Category


Business Etiquette Training
4.63 out of 5 from 19 responses
 
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