Business Etiquette Training Course

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This Business Etiquette training course from PD Training provides the necessary knowledge and skills required to be calm, confident and in good manner in any social or business setting. This course is very advantageous to entrepreneurs, HR managers, executive assistants, image consultants, sales and marketing executives and special event planners, etc. Always keep in mind that proper etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment as well.

Business etiquette training courses are available now throughout Singapore.

This Business Etiquette training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Business Etiquette Training Course

    In this course participants will: 

    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearance, communication, and behavior
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Business Etiquette Training Course Reviews:

    "Rosemary was professional, warm, and sincere. She makes an excellent trainer, and is a perfect example of someone with etiquette. Etiquette is in the little things like a smile, posture, and I loved the Elevator pitch as well."

    Easmed Pte Ltd

    "I'm able to prepare myself with confidence when I am meeting people and how I could calm myself when I am getting nervous."

    "Heard of the elevator speech before but never put into thought what I should really say in the event that such a thing happens. Having attended the course made me gain perspective as to what I should say when the time comes for such an important speech."

    -Easmed Pte Ltd

    "The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you."

    -Mitsubishi Australia

    "I found Louise to be very charismatic and hands on in her approach, which was fantastic! The best facet of this course was familiarizing behavioral skills in addition to writing emails professional, which I feel I will gain a lot from."

    -GTA Consultants

    More happy clients

  • Course Outline - Business Etiquette Training Course

    Download Business Etiquette Training Course Outline


    Clients and employees prefer to do business and work with individuals who are trustworthy, respectable and present proper business etiquette. If you who deal with different types of personalities, nationalities or cultures, it is suggested that you enroll in a Business Etiquette training course to enhance your social skills, business manners and professionalism. Remember, how you interact and relate with others is vital to your continuing success. Those small things like polite greetings, courteous conversations and active listening do make a difference in how you’re perceived by others.

    Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

    Business Etiquette Training Course - Lesson 1
    Do Manners Matter?
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 2
    How To Make An Impression
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette Training Course - Lesson 3
    The Personal Touch
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette Training Course - Lesson 4
    Netiquette – Manners In The Online World
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 5
    Global Business Etiquette
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette Training Course - Lesson 6
    Social Business Etiquette
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socializing After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette Training Course - Lesson 7
    Dealing With Challenges Professionally
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette Training Course - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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