Advanced Skills for Elite Personal and Executive Assistants

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The Advanced Skills for Elite Administrative and Executive Assistants training course in Singapore, developed by PD Training, teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to your manager's working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This Advanced Skills for Elite Personal and Executive Assistants training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Advanced Skills for Elite Personal and Executive Assistants

    After completing this course, participants will have learned to:
    • Adapt to the manager’s needs and style of working
    • Take initiative when needed
    • Develop social intelligence
    • Develop basic business acumen
    • Understand the importance of office management
    • Listen actively
    • Understand and use social media management
    • Handle difficult people and situations
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Advanced Skills for Elite Personal and Executive Assistants Reviews:

    "It's good that the classes are small and interaction within the classroom is good."

    Individual Participant

    "Interesting trainer with in-depth knowledge. Case study and sharing sessions were good."

    -Pacific-Tec Scientific Pte Ltd

    "As a Fresh PA onboard, this course come very handy and I learned a lot of tips. Especially listening to the other's PA mates experience they had come across. It was an interesting course."

    -Saxo Capital Markets Pte Ltd


    "Great Trainer! Shana was very nice and patient."

    -Individual Course Participant


    "Have found these topics very useful and interesting : Social Intelligence, Time Management Matrix, Effective Gatekeeper and Recognising the Tricks."

    -GIC Private Limited

    More happy clients

  • Course Outline - Advanced Skills for Elite Personal and Executive Assistants

    Download Advanced Skills for Elite Personal and Executive Assistants Outline


    During this course in Singapore, participants engage in learning the theory behind key concepts and then practice the duties of an administrative or executive assistant. This interactive course includes activities to enhance learning and the development of practical skills.

    This comprehensive course involves the development of key skills and knowledge that the job of a personal assistant demands. These include developing social intelligence, being more flexible, people management skills, prioritising tasks and much more!

    If you are new to the executive assistant role, then you may want to consider our Foundation Skills for Elite PA's and Executive Assistants Training Course.

    Advanced Skills for Elite Personal and Executive Assistants - Lesson 1
    The Advanced Elite PA and EA
    • Welcome
    • Role Defined
    • Competencies of an Elite PA/EA
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 2
    Working with your Manager
    • LDP Review – Communication Evolution Tool
    • Ok so that’s thinking and doing…. How about communicating?
    • Adjusting your style for a better approach:
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 3
    Handling Difficult and Demanding People in the workplace
    • Four General Intents Shaping Behaviour
    • What drives Behaviour
    • Coping techniques for Difficult and Demanding Managers
    • 7 Types of Difficult Managers and Colleagues to Manage
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 4
    Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
    • Should I negotiate or say NO to the task
    • Should I say YES to the person but NO to the task
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 5
    Managing the Office
    • Delegation below, sideways and upwards
    • 10 Rules for Successful Delegation
      • 1. Determine what can be delegated
      • 2. Pick the right person
      • 3. Explain why you are delegating
      • 4. Be specific be SMARTER
      • 5. Set them up for success
      • 6. Touch base
      • 7. Don’t micromanage
      • 8. Offer feedback/Ask for feedback
      • 9. Say thanks – Be patient
      • 10. Don’t over delegate
    • Delegating to Profiles
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 6
    Social Media Management
    • 9 Steps to help you manage social media
      • How Often:
      • Dealing with negative comments:
      • Do I need to check with anyone?
      • If in doubt, don’t post it!!!
      • Using photos/videos – rules
      • Sharing Information:
      • Engagement:
      • Monitoring:
      • Physical Posting vs Auto Posting:
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 7
    Work – Life Balance
    • Distress versus Eustress?
    • Causes of Stress
    • 4 Major Signs and Symptoms of Stress
    • Are you fueling the fire?
    • Control your Cortisol
    • Mindfulness
    • Reflection
    Advanced Skills for Elite Personal and Executive Assistants - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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