Foundation Skills for Elite Personal and Executive Assistants

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Meet Penny PD — your personal guide to create your own development program!

Personal assistants (PA's) and secretaries are some of the most important people in any organization. This course empowers your personal assistant with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal and Executive Assistants Training Course provides personal assistants and secretaries with the techniques to become well-organized, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.

This practical training course provides techniques you can really use!

Contact us today for a group quote.

Your Learning Outcomes

In this course, participants will:
  • Become highly organized using smart, efficient systems
  • Learn to manage time more effectively & strategically
  • Master prioritization of time, complete all important tasks and help their manager do the same
  • Learn highly effective verbal and nonverbal communication techniques
  • Become more proactive and empowered in their role
  • Learn to communicate more effectively with their manager
  • Gain an insight into the importance of caring for themselves
  • Learn how to make the most of their 'Team of Two'

4.7/5

from 19 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

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"It was a cozy class with only three students. We are able to focus better and the trainer is able to give her attention to us."

The Bank of Tokyo-Mitsubishi UFJ Ltd

 

"Small group for learning. Trainer was able to get us engaged in conversation and participate in activities."


-National Gallery Singapore


 

"Course and trainer was informative and practical. Learned some new ways of handling work and processes in this new digital environment where bosses are very different from those one generation ago."


-Melissa Tan 



Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

-Lend Lease


What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

-Count Financial


Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

-Country Fire Authority


Very comprehensive course, the trainer was excellent and very enthusiastic.

-Margan Pastoral Company


I thoroughly enjoyed this course and found it greatly beneficial.

-ANSALDO-STS


It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

-Velocity Energy


I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

-QR National


Great Course, learnt some very useful tips.

-Stihl Ltd


Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

-AMES


Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

-Trilby Misso Lawyers


More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Foundation Skills for Elite Personal and Executive Assistants Now

Register Now Group Booking Quote

Executive or Personal Assistant plays a big role in any organization in Singapore as they are the primary point of contact for internal and external clients and business partners. PA's perform a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's and Executive Assistants training course from PD Training.

In this Foundation Skills for Elite PA's Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

Advanced Skills for Elite PA's and Executive Assistants Training Course

See the Live Online tab for the course outline for the live online course

Course Outline for Foundation Skills for Elite Personal and Executive Assistants

After completing this course, participants will have learned to:

Topic 1

The Effective PA

  • Welcome
  • The skills and attributes of an effective PA/EA
  • Role Defined
  • Reflection

Topic 2

Your winning style and how best to communicate with your Manager

  • Step 1: REACH Review – Communication Evolution Tool
    • Understanding the Counselor
    • Understanding the Coach
    • Understanding the Driver
    • Understanding the Advisor
  • Step 2: Adapt your Approach to be effective
    • Do’s and Don’ts when interacting with the Counselor
    • Planning my future Communication strategies with “Counselor’s”
    • Do’s and Don’ts when interacting with the Coach
    • Planning my future Communication strategies with “Coach’s”
    • Do’s and Don’ts when interacting with the Driver
    • Planning my future Communication strategies with “Driver’s”
    • Do’s and Don’ts when interacting with the Advisor
    • Planning my future Communication strategies with “Advisor’s”
  • Reflection

Topic 3

Set up for Success

  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template
  • Reflection

Topic 4

Working in Sync

  • Email Management
  • Email Etiquette
  • Create the email however direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules
  • Reflection

Topic 5

Time Management

  • Block out times for your Manager
  • Organized Review and Preparation Times
  • Reflection

Topic 6

Prioritization to keep you on Track

  • That’s a WRAP – getting it all done on time
  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Writing SMARTR Goals – Template
  • SMARTR Goal Template
  • Additional Tips
  • Goals Deconstructed
  • Reconstruct your SMART goal
  • Reflection

Topic 7

Meetings to run without a Hitch!

  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time - planned time interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection

    • Topic 8

    Reflections

    • Create an Action Plan
    • Accountability = Action

    4.7/5

    from 19 responses
    Download PDF Outline Duration: 1.0 Days

    Plus you’ll also receive:

    shield

    Money Back
    Guarantee

    If you’re not happy with the outcomes from
    the course we offer a money back guarantee

    profiles

    REACH
    Profiles

    For every participant
    valued at $199 each

    sick

    Sick Day
    Safety Net

    No one left behind
    with our 1/2 price re-run promise

    dashboard

    Development
    Dashboard

    12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

    Learn Foundation Skills for Elite Personal and Executive Assistants Now

    Register Now Group Booking Quote

    We create training that meets your needs.

    1-hour Motivator

    3-hour Power Sessions

    Full Day Training

    Conferences & Summits

    • OFFSITE
    • AT YOUR WORKPLACE
    • ONLINE

    We’ll make things easier so you can focus on adding more value

    We take care of all of the details, so you don’t have to:

    • Invite people to
      training
    • Sign
      In Sheet
    • Generate Branded
      Course Flyers
    • PDF’S of
      Certificates
    • Collects and
      Reports Feedback
    • Complete Results
      Dashboard

    What are people going to do differently?

    At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

    In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

    My Action Plan

    Want to get clear on impacts and measure success? We support you.

    Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

    Do you already have a training management system and wish they were automatically up to date?

    It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

    More than just a training provider - we are your learning and development partner.

    We look forward to working with you, talk to one of our friendly expert consultants today.
    Talk to our team

    Outstanding learning that people can do in the flow of work

    • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
    • Rigourous review process
    • Only $11.00 per course per person per year
    • Or get the $110.00 bundle and save
    Purchase the microlearning bundle

    Learn how to elevate yourself as an EA with key skills from email and time management to how to set yourself up for success.

    Buy Foundation Skills for PA's and EA's

    Asking Questions

    The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

    Bite size learning that people love

    Not exactly what you needed? Try other courses in the Administration Courses Category

    15 Year

    Celebrating 15 Years of PD Training

    Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!