Delivering Constructive Criticism Training Course

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This Delivering Constructive Criticism training course from PD Training provides participants the ability to eradicate negative behaviors and develop well-rounded and productive employees with suggestions for when to give criticism, how to provide negative and positive feedback and how to monitor staff behavior moving forward.

This Delivering Constructive Criticism training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Delivering Constructive Criticism Training Course

    Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviors and conflicts that negatively impact an organization. When an employee commits an action that requires feedback or criticism it needs to be handled appropriately and skillfully.

    This extensive training course helps participants develop essential skills in delivering constructive criticism that positively impacts an individual and the company.

    After completing this course, participants will have learned to:

    • Determine the right place to give feedback
    • Consider informal feedback
    • Gather facts on the issue
    • Create an action plan
    • Practice tone
    • Control and create an impact
    • Criticize in private, praise in public
    • Create a safe environment for providing criticism
    • Monitor body language
    • Develop understanding and active listening
    • Be collaborative
    • Set goals
    • Check emotions and outbursts
    • Diffuse negative emotions including anger
    • Understand what not to do
    • Measure results
    Duration: 1 day course



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  • Course Outline - Delivering Constructive Criticism Training Course

    Download Delivering Constructive Criticism Training Course Outline

    Foreword:

    Conveying Constructive Criticism is one of the most difficult tasks for any manager or supervisor. If an employee performs an action that requires criticism or feedback, there are specific approaches to help you. In order to gain awareness and skills to provide criticism in a positive and correct manner, your management team would benefit by enrolling in a Delivering Constructive Criticism training course today!

    Constructive Criticism must be provided correctly to maximize its impact and benefits. During this training course in delivering constructive criticism, participants receive training in choosing the right place, time and occasion for giving criticism, setting goals, prepare and plan a healthy criticism, and understanding the role of emotions and reactions in delivering constructive criticism.

    Delivering Constructive Criticism Training Course - Lesson 1
    Getting Started
    • Housekeeping Items
    • Pre-Assignment Review
    • Workshop Objectives
    • The Parking Lot
    • Action Plan
    Delivering Constructive Criticism Training Course - Lesson 2
    When Should Feedback Occur?
    • Repeated Events or Behavior
    • Breaches in Company Policy
    • When Informal Feedback Has Not Worked
    • Immediately After the Occurrence
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 3
    Preparing and Planning
    • Gather Facts on the Issue
    • Practice Your Tone
    • Create an Action Plan
    • Keep Written Records
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 4
    Choosing a Time and Place
    • Check the Ego at the Door
    • Criticize in Private, Praise in Public
    • It Has to Be Face to Face
    • Create a Safe Atmosphere
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 5
    During the Session (I)
    • The Feedback Sandwich
    • Monitor Body Language
    • Check for Understanding
    • Practice Active Listening
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 6
    During the Session (II)
    • Set Goals
    • Be Collaborative
    • Ask for a Self-Assessment
    • Always Keep Emotions in Check
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 7
    Setting Goals
    • SMART Goals
    • The Three P's
    • Ask for Their Input
    • Be as Specific as Possible
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 8
    Diffusing Anger or Negative Emotions
    • Choose the Correct Words
    • Stay on Topic
    • Empathize
    • Try to Avoid 'You Messages'
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 9
    What Not to Do
    • Attacking or Blaming
    • Not Giving Them a Chance to Speak
    • Talking Down
    • Becoming Emotional
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 10
    After the Session (I)
    • Set a Follow-Up Meeting
    • Make Yourself Available
    • Be Very Specific with the Instructions
    • Provide Support and Resources
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 11
    After the Session (II)
    • Focus on the Future
    • Measuring Results
    • Was the Action Plan Followed?
    • If Improvement is Not Seen, Then What?
    • Case Study
    Delivering Constructive Criticism Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations
     

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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