Knowledge Management (KM) Training Course

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This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organizational success. This Knowledge Management course from PD Training teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies and practices at all levels of the organization.

This course by PD Training helps construct the knowledge base of the organization by improving, systematizing, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organization.

Learn key skills like gaining the ability to develop a knowledge management model, understand the life cycle of information, learn the rationale behind information management and the implementation and customization of knowledge management systems.

This Knowledge Management (KM) training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Knowledge Management (KM) Training Course

    After Completing this Course Participants will Have Learned to:

    • Describe the concepts behind knowledge management
    • Examine the Do's and Don'ts of successful knowledge management
    • Interpret the knowledge management lifecycle
    • Identify the knowledge management paradigm
    • Learn about various knowledge management models
    • Build a rationale for KM in a company
    • Develop a KM implementation in a company
    Duration: 1 day course


    Knowledge Management (KM) Training Course Reviews:

    "Most useful part: Good foundation course about KM."

    National University of Singapore

  • Course Outline - Knowledge Management (KM) Training Course

    Download Knowledge Management (KM) Training Course Outline


    Today’s business culture thrives on knowledge. Possessing knowledge gives your organization a competitive advantage when choosing the right decisions or strategies to implement. The Internet distributes knowledge at split-second rates while laptops, tablets and smart phones bring knowledge to our fingertips in an instant. As the old adage says, “knowledge is power.”

    Organizations have a wealth of knowledge accessible through the people they touch internally (employees) and externally (customers). Businesses that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The company that is able to capture, store, and retrieve knowledge effectively is then capable of learning and evolving as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

    Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating it into business strategies, policies, and practices at all levels of the company. This course will teach the participant how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

    Knowledge Management (KM) Training Course - Lesson 1
    Getting Started
    • Workshop Objectives
    Knowledge Management (KM) Training Course - Lesson 2
    Understanding Knowledge Management (KM)
    • What is Knowledge
    • What is Knowledge Management
    • A Brief History
    • Applications in the Workplace
    Knowledge Management (KM) Training Course - Lesson 3
    Do's and Don'ts
    • Data, Information and Knowledge
    • The Tacit Mode
    Knowledge Management (KM) Training Course - Lesson 4
    The KM Life Cycle
    • Understanding Episodes
    • Acquisition
    • Knowledge
    • Integration
    Knowledge Management (KM) Training Course - Lesson 5
    The New KM Paradigm
    • Paradigms of the Past
    • The New Paradigm
    • Implications and Applications
    • The Knowledge Management End Game
    Knowledge Management (KM) Training Course - Lesson 6
    KM Models
    • The Nonaka and Takeuchi Model (SECI)
    • Wiig Model
    • Kakabadse Model
    • Boisot Model
    Knowledge Management (KM) Training Course - Lesson 7
    Building a KM Rationale
    • Why Rationale is Necessary
    • Building a Business Case
    • Finding Success Stories
    • The Commodization/Customization Model
    Knowledge Management (KM) Training Course - Lesson 8
    Customizing KM Definitions
    • Components of a Knowledge Management Definition
    • Customizing the Components
    • Creating a KMBOK
    Knowledge Management (KM) Training Course - Lesson 9
    Implementing KM in Your Organisation
    • Gathering Support
    • Identifying Opportunities for Revenue Streams
    • Key Knowledge Management Techniques
    • A Map for Success
    • The No-Budget Scenario
    Knowledge Management (KM) Training Course - Lesson 10
    Tips for Success
    • About the Chief Knowledge Officer
    • Knowledge Management Skill Checklist
    • The Knowledge Management Imperative
    • The Hype Curve
    • Barriers and Helpers to Success
    Knowledge Management (KM) Training Course - Lesson 11
    Advanced Topics
    • The Knowledge Management Maturity Model
    • Absorptive Capacity
    • Rustiness
    • Process Model Types
    Knowledge Management (KM) Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Action Plans and Evaluations

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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