Business Communication Courses

Learn to Communicate Effectively Across All Levels of Business
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Download Business Communication training courses catalogue
Active Listening training course Singapore

Active Listening Training Course

Body Language training course Singapore

Body Language Training Course

Business Etiquette Training Course Singapore

Business Etiquette Training Course

Business Process Management course Singapore

Business Process Management

  • Course length: 2 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Business Writing training course Singapore

Business Writing Training Course

Business Writing for the Modern Workplace course Singapore

Business Writing for the Modern Workplace

Communicating Across Cultures Training Course Singapore

Communicating Across Cultures Training Course

  • Course length: 0.5 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Communication Skills training course Singapore

Communication Skills Training Course

Conflict Resolution training course Singapore

Conflict Resolution Training Course

Creative Problem Solving training course Singapore

Creative Problem Solving Training Course

Delivering Constructive Criticism Training course Singapore

Delivering Constructive Criticism Training Course

Email Etiquette training course Singapore

Email Etiquette Training Course

Emotional Intelligence (EQ) training course Singapore

Emotional Intelligence (EQ) Training Course

Managing Difficult Conversations course Singapore wide

Managing Difficult Conversations

Meeting Management training course Singapore

Meeting Management Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Minute-taking Training Course

Minute-Taking Training Course

Negotiation Skills training course Singapore wide

Negotiation Training Course

Professional Telephone Skills training course Singapore

Professional Telephone Skills Training Course

Public Speaking training course Singapore

Public Speaking Training Course

Team Communication Course Singapore

Team Communication Course

Telework and Telecommuting Training Course - New Zealand wide including Singapore

Telework and Telecommuting Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
Writing Winning Proposals Training Course - Singapore

Writing Winning Proposals Training Course

  • Course length: 1 day course
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  • Group Bookings available: Yes, tailoring and discounts included
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Top 10 skills for Business Communication professionals

  1. Business writing skills
    Write business emails, reports and proposals with perfect structure and sentences. Plan and proofread for readability.
  2. Business etiquette
    Learn how to start business conversations, use body language and appearance, and handle social business scenes to stay on top.
  3. Communication skills
    Talk with confidence by using the right voice, listen actively and adjust your communication style.
  4. Manage difficult conversations
    Listen attentively, respond (not react), ask questions and avoid hasty commitments when having difficult conversations.
  5. Manage business processes
    Know the phases of a business process and get acquainted with its fundamentals.
  6. Inter-cultural business communications
    Gain an understanding of other cultures, listen attentively and use positive non-verbal signals to develop trust and friendship.
  7. Team communication
    Establish team norms, foster trust through positive communications and encourage listening.
  8. Public speaking
    Identify your audience, get acquainted with the venue and prepare yourself for disturbances and difficult questions.
  9. How to negotiate
    Choose the appropriate negotiation style, separate people from problems, analyse your options and take time to reflect when making decisions.
  10. Body language
    Know your present body language and make targeted changes to look and feel more confident and in control.

Top 10 tips for Business Communication

  1. When writing business letters and emails, ensure that it has correct sentence structure, paragraph usage, spelling and punctuation. Review the writing once to remove errors, and review it again to ensure clarity and professionalism. When creating meeting agendas, use a basic structure that answers when, where, why and for how long the meeting will be held.
  2. Impress others by your communication skills.
    1. Use both your body language and spoken words in conversations.
    2. Listen actively to understand correctly what is being said.
    3. Ask questions to probe, elaborate or close a conversation.
    4. Keep control of the conversation by making timely interjections and using questions.
  3. When giving feedback to employees, provide constructive criticism that focuses on positivity. To give negative feedback positively, begin with a positive statement of appreciation, proceed to the negative criticism and finish the feedback on a positive note. That helps the employee to take note of the criticism without being negatively impacted by it.
  4. Cultural differences create difficulties in communication that may lead to misunderstandings. When communicating with a non-native, be tolerant of the differences while trying to gain a basic understanding of the other culture. Use facial expressions and body language to enhance clarity of your communication. Ask questions to know if your words were understood.
  5. Manage difficult conversations by using these tips:
    1. Consider the consequences of your words and actions.
    2. Ask to know the opinion of the other person, then explain yours.
    3. Choose a time and place to discuss the matter further, if necessary.
    During a difficult conversation, use positive body language and be open to suggestions without making commitments.
  6. When negotiating, use these five steps:
    1. Preparation (prepare your stance).
    2. Opening position (your initial demands/expectations).
    3. Bargaining (weigh how much advantage can be achieved).
    4. Movement (move from your original stance to reach the best possible outcome).
    5. Closing (summarise the decisions made by both parties).
  7. For handling conflicts successfully, first neutralise emotions. Then identify the root cause of the problem. During resolution talks:
    1. Focus on individual and shared needs.
    2. Identify opportunities for mutual gain.
    3. Generate ideas/options for resolution.
    4. Build goodwill between the parties.
    5. Choose a solution that is a win-win for everyone involved and satisfies their most important needs.
  8. Speaking in public is not easy, even for those who do it frequently. To speak flawlessly in public, these preparations are required:
    1. Creating an audience profile.
    2. Preparing and practicing the speech.
    3. Getting familiar with the stage.
    4. Overcoming nerves by using visualisation.
    5. Preparing a plan B.
    If the speech includes a question and answer session, prepare for difficult and hostile questions.
  9. For building communication within teams, use these tips:
    1. Build objectivity and goal-oriented thinking among team members.
    2. Have clarity in individual duties and purpose.
    3. Provide regular feedback to keep team players focused and motivated.
  10. Writing business emails requires more than clarity. They must have a suitable subject line, opening, content and closing. Depending upon your work relationship with the recipient and the email's privacy, the email must be written either in a formal or a semi-formal style. Things to avoid in a business email are: emoticons, jargon, informality, incorrect paragraph changes, wrong spelling and grammar.
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