Communication Skills Training Course

Good communication skills are crucial for success in business. In this Communication Skills training course you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognize the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This engaging and highly practical training course is available now throughout Singapore.

This Communication Skills training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote or register now into the next public course date.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Communication Skills Training Course

    In this course participants will:
    • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
    • Learn to recognize other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilize tone
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use body language appropriately
    • Learn to listen actively and effectively
    • Gain insight into asking open questions
    • Become a more effective communicator through the use and application of practical tools
     
     
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper or BYOD tablet

    Tailored Training

    Reinforcement

    Your-course-tailored-to-you
    Your course, tailored to you.
    Watch the video below to see
    how we tailor each course to
    each person.



    Tailored Training and reinforcement the way you like it - see the difference for yourself.

    divider

     PD Training gives Android Tablet
    Learn how our Orgmenta helps us tailor the course to you, and provides you with better reinforcement and support to implement what you learned in class.
    home of Orgmenta tailored-training-logo World-Leading-Reinforcement-Framework


    Communication Skills Training Course testimonials

    "Very Good, a lot of information."

    Quan Mei Design & Construction Pte Ltd

    "Training is great! I have started to apply it in day to day life. It builds my confidence. Have suggested the site to our HR department for future reference."

    Public Course Participant


    "The most useful part of the course is the leadership profile, and identifying communication barriers."

    "Clear procedural methods that were taught were helpful in demonstrating how one can incorporate communication techniques in our daily life. It was also a good time to understand the style and preferences of my colleagues which I believe will help me better engage them in the future."

    DSO


    "Great delivery by the presenter to bring out the context and coursework. Energy in the room was lively and it didn't feel like a full day workshop. we enjoyed it."

    Diageo





  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
     
    Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
     
    This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
     
     
    Communication Skills Training Course - Lesson 1
    Communication is key to success
    • 5 Habits of Highly Effective Communicators
    • Reflection
    Communication Skills Training Course - Lesson 2
    LDP – Communication Evolution Tool
    • Adjusting your style for a better approach:
    • Communicating when stressed
    • Reflection
    Communication Skills Training Course - Lesson 3
    Bridge the Gap to Communication Barriers
    • The Communication Process
    • Types of Barriers
    • Self-Awareness – Johari Window
    • Reflection
    Communication Skills Training Course - Lesson 4
    Beyond Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Para-Verbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    • Reflection
    Communication Skills Training Course - Lesson 5
    Active Listening
    • 8 Common Barriers to Effective Listening and how to overcome them
    • Quadrant of cognitive/explanatory styles
    • Understanding Active Listening
    • Sending Good Signals to Others
    • Ladder of Inference
    • Reflection
    Communication Skills Training Course - Lesson 6
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    • Reflection
    Communication Skills Training Course - Lesson 7
    Speaking Like a STAR
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Using “I” Messages
    • Active Constructive Response - ACR
    • Reflection
    Communication Skills Training Course - Lesson 8
    Reflections
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.


    Empower Your Team with Training and Reinforcement Tailored to their needs

    Orgmenta -
    training focused on your outcomes

    See how our processes empower you and your team:

    • More tailored to you and your teams needs
    • Provides reinforcement to embed the learning - on demand
    • Reflects best practice - view our success guide here
    • And it saves about 500,000 pieces of paper each year!

    Click Here to Learn More About the PD Training Orgmenta
    Managers prefer PD Training because:
    • They see immediate impact back at work

      The course is tailored to their goals - and the needs of the participants. The trainer consults with the manager before each class, and tailors the course based on the goals of the manager AND the participants.

    tailored-training
    pdtraining-experiential-learning
    • Great feedback!
      They get great feedback, and their staff get skills they can use right away

      The training is full of activities to make the day fun, and reinforce the concepts. People learn more and give great feedback.

    • A fresh and effective training experience

      Orgmenta experience is not only 'cool' it is a richer learning experience. Orgmenta gives training initiatives 'a buzz' and achieves better outcomes.
      We use tablets in class - BYOD or we can provide them at 50% off recommended retail price.

     PD Training home of Orgmenta
    pdtraining-World-Leading-Reinforcement-Framework-transparent
    • Reinforcement

      The training tends to 'stick' because of the wide variety of reinforcement and support options available on-demand through PC's and mobile devices.

    • Training Management App

      Costing, planning, administering and reporting on training is easier and faster than ever before. The Training Management Centre takes training administration to the cloud, and improves reporting and transparency like never before. Accessible from Windows, iOS and Android devices.

    pdtraining-training-management-centre
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate
    Location Date 1 Date 2 Date 3 Date 4
    Singapore
    108 Robinson Road Singapore
    Oct 12
    1 day course
    SGD$600.00
    Click to book
    Last chance!
    Nov 14
    1 day course
    SGD$600.00
    Click to book
    Filling fast
    Dec 7
    1 day course
    SGD$600.00
    Click to book
    Filling fast
    Jan 11
    1 day course
    SGD$600.00
    Click to book
    Filling fast


    Orgmenta -
    it's training focused on your outcomes

    Before class: Answer a few quick questions to tell the trainer what you would like from the course, and complete the fast personality profile - we'll tailor the class to your goals and learning style.

    During class: Lot's of activities, and comprehensive training materials.

    After class: Receive a industry-leading reinforcement and support that you can access from our App or online via the website.

    Click Here to Learn More About the PD Training Orgmenta



    Participants prefer PD Training because:


    tailored-training
    • The course is more tailored to their needs

      Each person tells the trainer about their learning needs before class - so they get more out of the day.

    • The training is full of activities to make the day fun, and reinforce the concepts

      We deliver tailored experiential training.

    pdtraining-experiential-learning
     PD Training home of Orgmenta
    • Richer Learning experience the simple technology used in class adds a new interactive dimension to the experience

      Orgmenta has limitless opportunities for additional interactivity, activities and rich media content.

    • Reinforcement and support to implement lessons from class the way THEY like it

      The support and reinforcement is world class and empowers people to apply what they learnt for real and lasting change.

    pdtraining-World-Leading-Reinforcement-Framework-transparent
     PD Training social learning logo
    Stay connected
    with your peers
    eLearning-included
    eLearning
    included
    retake-the-course-for-free
    Re-take the
    course for free
    quick-reference-guide
    Quick
    Reference
    Guide
    Courseware-and-classnotes
    Courseware
    & class notes
    specialty-pdtraining-forum-linkedin
    Specialty
    PD Training forum


    Training Booster Subscription
    Training Booster
    Subscription
    Training Booster Subscription
    Help Desk
    pdtraining-business-video-collection
    PD Training
    business
    video collections

    All available when you need it in the palm of your hand....

    • How do we achieve all that?
    • We make it really simple and easy - it's technology that empowers instructor-led training like never before.
    • We call it the i-pecc model , incorporating Orgmenta .



Communication Skills Training Course Reviews:

Allison Monkhouse Funeral Directors logo
Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
John Allison/Monkhouse Funeral Directors
Endeavor Foundation logo
It was all very informative and very relevant to our line of work.
Endeavour Foundation
Bindarra Daycare logo
The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
Bindarra Daycare
A.H. Beard logo
Jill related to the group extremely well and delivered an interesting course content.
A.H. Beard
ASP Ship Management logo
It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
ASP Ship Management
Mariana Shipping logo
Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
Mariana Shipping
DHL logo
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
Borehole Wireline logo
Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
Borehole Wireline
Your World Aged Care Services Australia Pty Ltd logo
It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
Your World Aged Care Services Australia Pty Ltd
Intelerad logo
It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
Intelerad
Contract Resources logo
One of the best training sessions I have attended.
Contract Resources
Offshore Marine Services logo
We have another class today, but this was the best training course I have ever attended.
Offshore Marine Services
Metcash/IGA logo
I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
Metcash/IGA
Metcash/IGA logo
The day was fully informative and material delivered in an excellent way.
Metcash/IGA
Iceworks Design logo
Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
Iceworks Design Pty Ltd
Nak Hair logo
Learnt a lot! And had a really good time.
Nak Hair
Fertility First logo
Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
Fertility First
Corbett Homes logo
The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
Corbett Homes
Eureka Community Kindergarten Association logo
For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneÆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
Eureka Community Kindergarten Association
Hyder Consulting logo
I thought the training was very beneficial and really enjoyed myself.
Hyder Consulting
Roadtek logo
Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
Roadtek
Sanity Entertainment logo
The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
Sanity Entertainment
Royal Academy of Dance logo
The course was better than I thought it would be. It was great that the number of attendees was small.
Royal Academy of Dance
Queensland Rail logo
Very good training. I gained a lot from the trainer as well as the training itself thank you.
Queensland Rail
Scalabrini Village Limited logo
I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
Scalabrini Village Limited
Metcash logo
Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
Metcash
Capricorn Society logo
Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
Capricorn Society
Australian Broadcasting Corporation logo
Great course. I really enjoyed it and got a lot out of the course.
Australian Broadcasting Corporation
Ward Group of Companies logo
The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
Ward Group of Companies
Chimu Adventures logo
I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
Chimu Adventures
Not exactly what you needed? Try other courses in the Personal Development Courses Category

 
shadow
Trusted Supplier
Privacy Policy - Terms & Conditions
© 2013 - 2017 Professional Development Training Pte. Ltd