Good communication skills are crucial for success in business. In this PD Training Singapore Communication Skills training course, you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognize the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.

This course also teaches you how to adjust your communication approach so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This engaging and highly practical training course is available now throughout Singapore.

This Communication Skills training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes
Communication Skills Training Course

In this course participants will:
  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognize other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilize tone
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools
 
 
Duration: 1.0 day course

Your Giving Outcomes

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Every time you book with us we help give access to life changing education, meals and resources to someone around the world. So far we have made 14,652 giving impacts on our clients behalf.

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Reviews

Communication Skills Training Course Reviews:

"Very Good, a lot of information."

Quan Mei Design & Construction Pte Ltd



"Training is great! I have started to apply it in day to day life. It builds my confidence. Have suggested the site to our HR department for future reference."

-Public Course Participant


"The most useful part of the course is the leadership profile, and identifying communication barriers."

"Clear procedural methods that were taught were helpful in demonstrating how one can incorporate communication techniques in our daily life. It was also a good time to understand the style and preferences of my colleagues which I believe will help me better engage them in the future."

-DSO


"Great delivery by the presenter to bring out the context and coursework. Energy in the room was lively and it didn't feel like a full day workshop. we enjoyed it."

-Diageo


"The course was directly useful in my daily work as effective communication is integral to better performance. Concepts and ideas shared by trainer contributes to better communication."

-RySense Ltd.


"I have learnt how much Johari window is related to individual behaviour pattern."

-Nikko Chemicals Singapore Pte Ltd

 

Allison Monkhouse Funeral Directors logo
Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.

-John Allison/Monkhouse Funeral Directors


Endeavor Foundation logo
It was all very informative and very relevant to our line of work.

-Endeavour Foundation


Bindarra Daycare logo
The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)

-Bindarra Daycare



A.H. Beard logo
Jill related to the group extremely well and delivered an interesting course content.

-A.H. Beard


ASP Ship Management logo
It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.

-ASP Ship Management


Mariana Shipping logo
Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.

-Mariana Shipping


DHL logo
Will recommend for any supervisor or team leader with in DHL.

-DHL Supply Chain



Borehole Wireline logo
Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.

-Borehole Wireline


Your World Aged Care Services Australia Pty Ltd logo
It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.

-Your World Aged Care Services Australia Pty Ltd


Intelerad logo
It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.

-Intelerad


Contract Resources logo
One of the best training sessions I have attended.

-Contract Resources


Offshore Marine Services logo
We have another class today, but this was the best training course I have ever attended.

-Offshore Marine Services


Metcash/IGA logo
I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.

-Metcash/IGA


Metcash/IGA logo
The day was fully informative and material delivered in an excellent way.

-Metcash/IGA


Iceworks Design logo
Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!

-Iceworks Design Pty Ltd


Nak Hair logo
Learnt a lot! And had a really good time.

-Nak Hair

Fertility First logo
Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.

-Fertility First


Corbett Homes logo
The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!

-Corbett Homes


Eureka Community Kindergarten Association logo
For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyone's own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.

-Eureka Community Kindergarten Association


Hyder Consulting logo
I thought the training was very beneficial and really enjoyed myself.

-Hyder Consulting


Roadtek logo
Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.

-Roadtek


Sanity Entertainment logo
The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.

-Sanity Entertainment


Royal Academy of Dance logo
The course was better than I thought it would be. It was great that the number of attendees was small.

-Royal Academy of Dance


Queensland Rail logo
Very good training. I gained a lot from the trainer as well as the training itself thank you.

-Queensland Rail


Scalabrini Village Limited logo
I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.

-Scalabrini Village Limited



Metcash logo
Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.

-Metcash


Capricorn Society logo
Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!

-Capricorn Society


Australian Broadcasting Corporation logo
Great course. I really enjoyed it and got a lot out of the course.

-Australian Broadcasting Corporation


Ward Group of Companies logo
The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.

-Ward Group of Companies


Chimu Adventures logo
I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!

-Chimu Adventures


More happy clients



Course Outline
Communication Skills Training Course

Download Communication Skills Training Course Outline

Foreword:

This communications skills training course in Singapore helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
 
Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
 
This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
 
 

Communication Skills Training Course - Lesson 1
Communication is key to success
  • 5 Habits of Highly Effective Communicators
  • Reflection
Communication Skills Training Course - Lesson 2
LDP – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Communication Skills Training Course - Lesson 3
Bridge the Gap to Communication Barriers
  • The Communication Process
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection
Communication Skills Training Course - Lesson 4
Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Communication Skills Training Course - Lesson 5
Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Communication Skills Training Course - Lesson 6
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection
Communication Skills Training Course - Lesson 7
Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection
Communication Skills Training Course - Lesson 8
Reflections
  • Create an Action Plan
  • Accountability = Action

In-House Training We’ll focus on what matters most to you and tailor to your context


Delivery Options for In-house training

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Embed Learning A great training course is only the beginning to lasting change.

To help you get lasting change from training we engage your participants

Before training

Pre course activity & chat with the trainer about personal learning goals

During training

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

After training

  • Participants can access course materials and extension content + more
  • If they picked an accountability buddy, they will have that meeting as well

We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)

All made easy via our orgmenta participant app

More ways we can help achieve lasting change include:

1. Make it Stick Packs - 6 months of 10-15 minute activities to run at meetings

Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 3-hour session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. Follow-Up Coaching by our Trainers

Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. Physical Products - visual reminders to keep key concepts alive

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.

We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.

REACH to my Team
Visualizer / Reminder

The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.

The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.

REACH to my Team Visualizer / Reminder guidelines for use

  • For this activity the simplest way to plot all participants on the REACH Grid is by generating TEAM Insights Report from the REACH Ecosystem which will give the position of everyone participating.
  • Place the REACH Team Visualizer / Reminder on a flat surface, preferably a wall, where it is clearly visible. Ask participants to mark their REACH position on the grid with a sticky dot. Recommend that participants put their initials on the sticky dot so they can easily locate themselves later. Each person’s REACH can revealed one at a time in a group activity. This allows for everyone to identify the dynamic that they will have with each other. Are they in the same quadrant or are the polar opposites? How do they "REACH" each other?
  • When you construct this activity with participants who have not seen their REACH score, they begin to develop a sense of self-awareness and their blind spots as well as of those around them.
  • The REACH Team Visualizer / Reminder is a powerful way to keep Team Dynamics and REACH alive. It can be revisited on a regular basis, people can be added, removed or moved by simply adding, removing or moving dots.
Download REACH Team Dynamic Visualiser guidelines

Keep it Alive
REACH Cubes

REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.

Keep it Alive REACH Cubes Activity 1 – Thinking Outside the Square

When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.

Are they the Advisor focused on detail and doing?

or a Coach focused on People and Action?

This brings a whole new level of empathy building and appreciation for the strength of thinking differently.

Keep it Alive REACH Cubes Activity 2 – Grow Your REACH in your space

After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.

Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:

The Desk Stack:

Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.

Think Before I Act:

Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.

Download REACH Cubes Activity File

Learn to REACH
Labels

Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.

The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.

These work well after training when stuck to people’s monitors or workstations.

View all of the REACH Training and reinforcement products Here
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Communication Skills Training
4.48 out of 5 from 65 responses
 
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