Active Listening Training Course

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Active listening is much more powerful then just hearing what someone has said.  It gives the speaker and the listener more motivation to interact as both are appreciating the message through the art of listening closely, and understanding the true meaning behind the words.

In this half-day Active Listening training course, you will learn how to listen actively, understand what was said and then respond appropriately. Using techniques like parroting, maintaining eye-contact, making subtle vocal sounds of agreement or disagreement and others, you will become a more effective communicator in all situations, whether during a one-on-one conversation at home or in business meetings.

This Active Listening training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Active Listening Training Course

    In this course participants will:

    • Engage more effectively through actively listening
    • Understand the difference between ‘hearing’ and ‘listening’
    • Learn the techniques to listen actively
    • Increase their awareness of communication behaviors
    • Understand how emotions affect their ability to listen
    • Learn to paraphrase and restate for clarification
    • Be able to manage and encourage constructive collaboration
    Duration: 0.5 day course


    Active Listening Training Course Reviews:

    "Generally, I think most of the participants enjoy the training and find it practical. I was not able to attend the Telephone Skills where there may be more practical tips and exercises on active listening. If we can get some live examples of recordings to share and discuss how we can handle some difficult cases, it would be great. I think this has got to do with the time restraint that we put on Jack as well ... to combine both Active Listening and Telephone Skills together." - Customized Course

     ITS JNJ

    As CEO I would note that the course content and trainer fully met my neeeds. I would certainly consider pd training for soft skills development of managers.
    Individual participant
    I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
    Individual participant
    One of the best training courses I have attended.
    The Forrest Centre – Wedding Reception Centre
    Anne was a fantastic trainer, engaged the audience the whole day.
    Reckitt Benckiser Pharmaceuticals
    Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
    Barwon Water
    Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
    Precision Electronic Technologies

  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline


    Hearing and listening are two different skills and active listening is the key to effective communication. If you want to enhance your active listening skills, enrolling in an Active Listening training course is an ideal way to improve your ability to communicate professionally. Listening actively involves paying full attention to the one talking, listening between the lines, observing nonverbal communication cues and asking the right questions.

    Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received as intended.  

    This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that will help you transform your personal and professional interactions and lead to more rewarding and meaningful forms of communication. 

    Active Listening Training Course - Lesson 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Lesson 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Lesson 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Lesson 4
    Determine Your Communication Behaviours
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Lesson 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Lesson 6
    High Emotion - Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Lesson 7
    Tips and Tricks to Manage a Brainstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Lesson 8
    Wrapping Up
    • Words from the Wise
    • Action Plans

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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