The Managing Difficult Conversations training course, delivered in Singapore by PD Training, can help managers, supervisors and team leaders be better prepared to undertake discussions with staff which may be considered "difficult" or challenging for some people. This course is also appropriate for call-center staff who have to manage complaints and/or irate customers.
Empathy, understanding and having an open, two-way way conversation are necessary qualities that can help you stay in control of difficult conversations before, during and after them, so that you can achieve the desired outcome. This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
This Managing Difficult Conversations Training can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
After completing this course, participants will have learned to:
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Managers, team members, owners and employees in Singapore need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Introduction
Topic 2
Choosing to Have the Conversation
Topic 3
Toolkit for Successful Conversations
Topic 4
Choosing the Time and Place
Topic 5
Framework for Difficult Conversations
Topic 6
Staying Safe
Topic 7
Testing the waters
Topic 8
Wrap up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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