The Managing Difficult Conversations training course, delivered in Singapore by PD Training, can help managers, supervisors and team leaders be better prepared to undertake discussions with staff which may be considered "difficult" or challenging for some people. This course is also appropriate for call-center staff who have to manage complaints and/or irate customers.
Empathy, understanding and having an open, two-way way conversation are necessary qualities that can help you stay in control of difficult conversations before, during and after them, so that you can achieve the desired outcome. This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
This Managing Difficult Conversations Training can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
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After completing this course, participants will have learned to:
Managers, team members, owners and employees in Singapore need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
Managing Difficult Conversations - Lesson 1
Managing Difficult Conversations - Lesson 2
Choosing to Have the Conversation
Managing Difficult Conversations - Lesson 3
Toolkit for Successful Conversations
Managing Difficult Conversations - Lesson 4
Choosing the Time and Place
Managing Difficult Conversations - Lesson 5
Framework for Difficult Conversations
Managing Difficult Conversations - Lesson 6
Managing Difficult Conversations - Lesson 7
Testing the waters
Managing Difficult Conversations - Lesson 8
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×