Manage People and Performance Training

The Manage People and Performance training course provides participants with a strategic approach to ensuring the efficiency and effectiveness of a team's performance. Whether at the organisational, departmental or employee level, the goal of people and performance management is to make sure that all the business goals are being met in a satisfactory manner.

Using practical tools like the GROW model, performance planning and reviews and 360 degree feedback, you will be exposed to best practice methods to assure you can implement, manage  and measure the performance of your team.

During this Manage People and Performance you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and Managing People and Performance skills.

This practical and engaging training course is available now throughout Australia, New Zealand, Singapore, Hong Kong, USA and Malaysia.

Please click on the Public Class tab below to view our Employee Motivation Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Manage People and Performance Training

Your Learning Outcomes

After completing this course participants will be able to:

  • Why performance management matters
  • The manager's role in performance management
  • Setting teams up for success
  • Coaching for improved performance
  • Monitoring and measurement of performance
  • Performance Planning
  • Giving feedback on staff performance
  • Tips for giving positive and negative feedback
  • Dealing with and managing underperformance
Duration: 1.0 day course Live Online Experts


Manage People and Performance Training Reviews:

"Jess is an amazing listener and managed to keep the directors of the business in control which is a very tough task. Our outcome was so positive and that is testament to Jess."

The Sound Alliance


"Jessica was amazing. Great to see someone who combines the "theatricality" of a great presenter, with the knowledge and brains of a real expert."

-The Sound Alliance


"Everyone really enjoyed the training course, Jessica was great, wasn't like your normal training more relaxed and people participated more - would definitely book her again."

-Alfred Medical Imaging Pty Ltd


"The course gave valuable tips on conducting performance management."

-ARK Health Care


"Learnt some interesting things about the way I deal with my staff and some changes that I will now make in the future!"

"Gina did a great job!! Love her work."

-South Australia Police


"The business specific ideas and alternations were the most helpful."

"Great course and fantastic presenter. Thank you!"

-Australian College Of Midwives


"I appreciated the new focus on "Bullying" and the interest shown on Cultural considerations within the working environment. The entire content relative to staff appraisals, goal setting and objectives was very informative and refreshing."

-Gulf Hydraulics


"However, the trainer was very knowledgeable and made the content interesting. Overall an enjoyable course."

-GTA Consultants


More happy clients

Download Course Outline (PDF)

Performance Management amongst your team is a strategic approach to ensuring the efficiency and effectiveness of an organisation. Whether at the organisational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.   By using coaching technoiques, with a focus on developing key stengths, managers can provide staff with guidance on how to improve individual performance.

Taking into consideration your organisation's goals, both internal and external, sets the stage to apply a performance management approach  with your team and put a measurable plan into place. Measurement is a crucial aspect of this type of program to identifying KPI's, job roles and timelines is critical to the success of this type of project.


Course Outline for Manage People and Performance Training

Topic 1
Getting Started
  • Expectation
Topic 2
Performance dependencies
  • Strategic, operational, and individual goals
  • Performance dependencies
  • Performance as a motivator
  • Reflection
Topic 3
The manager’s role in performance
  • REACH Profile Review
  • Personal Style Markers
  • Adapting your management style
  • Reflection
Topic 4
Setting teams up for success
  • Communicating roles and responsibilities to your team
  • Playing to your team’s strengths
  • Developing strengths for improved performance
  • Coaching for improved performance
  • Introducing the GROW model
  • Asking vs Telling
  • Reflection
Topic 5
Monitoring and measuring performance
  • Defining and measuring performance for your team
  • Factors that impact performance
  • Performance planning
  • Monitoring performance
  • Reflection
Topic 6
Giving feedback on performance
  • When to give feedback
  • Types of feedback
  • Feedback framing model
  • Tips on giving feedback
  • Having performance conversations
  • Reflection
Topic 7
Dealing with underperformance
  • Common performance issues
  • How to manage underperformance
  • Taking initial action
  • Avoiding underperformance pitfalls
  • Reflection

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
Not exactly what you needed? Try other courses in the Management and Supervision Courses Category