Sales Training for Call Centres Training

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Meet Penny PD — create your own teams development program

This Sales Training for Call Centres course from PD Training will provide your call centre representatives the tools and techniques on how to handle diverse situations, learn practical and effective outbound call strategies, answer questions, confidently suggest additional products and services to better meet their clients’ needs, overcome objections, close calls with positive outcomes and much more!

This training course is now available in Singapore.

This Sales Training for Call Centres course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes

In this course participants will: 

  • Learn practical and effective outbound call strategies
  • Understand the different types of buying motivations
  • Master the strategic sales process, matching your products and services to buyer motivations
  • Learn strategies for effective communication
  • Gain advanced phone etiquette skills
  • Understand the importance of setting SMART goals
  • Learn and interpret the six key factors to success
  • Understand the importance of always being customer-focused
  • Know when it's time to close the deal
Download PDF Outline Duration: 1.0 Days
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Sales Training for Call Centres Training 1.0 day course View schedule
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Call Centre Training: Sales and Customer Service Training for Call Centres 3.0 day course View schedule
Pitch Proposal and Presentation Sales Training 1.0 day course View schedule
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Influence and Persuasion at Work Training 0.5 day course View schedule
Consultative Sales Training 1.0 day course View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Register Now Group Booking Quote

Enjoyed the day, and will defiantly be doing more training with Troy. thanks again 
Autodata

Always very helpful - much appreciated!
TILENET PL

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Sales Training for Call Centres Training Now

Register Now Group Booking Quote

Do you sell your products or services via a telesales team in a call centre and want to improve their performance? Concepts like up selling and cross-selling are not inherent in most individuals, but these skills can be learned and implemented with practice.

A well-trained Call Centre is the heart of any operation.  Call Centre employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organisation.  By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.

Course Outline for Sales Training for Call Centres Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Pre-Assignment Review
  • Workshop Objectives

Topic 2

The Basics (Part I)

  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Case Study

Topic 3

The Basics (Part II)

  • Getting Beyond the Gate Keeper
  • Controlling the Call
  • Difficult Customers

Topic 4

Phone Etiquette

  • Preparation
  • Building Rapport
  • Speaking Clearly- Tone of Voice
  • Effective Listening
  • Case Study

Topic 5

Tools

  • Self-Assessments
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • The Sales Dashboard
  • Case Study

Topic 6

Speaking Like a Star

  • S= Situation
  • T= Task
  • A= Action
  • R=Result
  • Case Study

Topic 7

Types of Questions

  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Case Study

Topic 8

Benchmarking

  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Case Study

Topic 9

Goal Setting

  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Case Study

Topic 10

Key Steps

  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Case Study

Topic 11

Closing

  • Knowing when it's Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Case Study

Topic 12

Wrapping Up

  • Words from the Wise
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Sales Training for Call Centres Training Now

Register Now Group Booking Quote

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!