Sales Training for Call Centre Training
This Sales Training for Call Centres course from PD Training will provide your call centre representatives the tools and techniques on how to handle diverse situations, learn practical and effective outbound call strategies, answer questions, confidently suggest additional products and services to better meet their clients’ needs, overcome objections, close calls with positive outcomes and much more!
This training course is now available in Singapore.
This Sales Training for Call Centres course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training - The Secret of Great Communicators! | 0.5 day course | View schedule | |
| Sales Training | 1.0 day course | View schedule | |
| Retail Sales Training | 1.0 day course | View schedule | |
| Writing Winning Proposals Training | 1.0 day course | View schedule | |
| Sales Training for Call Centres Training | 1.0 day course | View schedule | |
| Overcoming Objections Sales Training | 1.0 day course | View schedule | |
| Reading Body Language Sales Training | 1.0 day course | View schedule | |
| Call Centre Training: Sales and Customer Service Training for Call Centres | 3.0 day course | View schedule | |
| Pitch Proposal and Presentation Sales Training | 1.0 day course | View schedule | |
| Effective Prospecting Sales Training | 1.0 day course | View schedule | |
| Influence and Persuasion at Work Training | 0.5 day course | View schedule | |
| Consultative Sales Training | 1.0 day course | View schedule |
In this course participants will:
Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
Autodata
Always very helpful - much appreciated!
TILENET PL
Download Sales Training for Call Centres Training Course Outline
Do you sell your products or services via a telesales team in a call centre and want to improve their performance? Concepts like up selling and cross-selling are not inherent in most individuals, but these skills can be learned and implemented with practice.
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Sales Training for Call Centre Training - Lesson 1
Getting Started
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Sales Training for Call Centre Training - Lesson 2
The Basics (Part I)
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Sales Training for Call Centre Training - Lesson 3
The Basics (Part II)
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Sales Training for Call Centre Training - Lesson 4
Phone Etiquette
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Sales Training for Call Centre Training - Lesson 5
Tools
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Sales Training for Call Centre Training - Lesson 6
Speaking Like a Star
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Sales Training for Call Centre Training - Lesson 7
Types of Questions
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Sales Training for Call Centre Training - Lesson 8
Benchmarking
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Sales Training for Call Centre Training - Lesson 9
Goal Setting
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Sales Training for Call Centre Training - Lesson 10
Key Steps
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Sales Training for Call Centre Training - Lesson 11
Closing
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Sales Training for Call Centre Training - Lesson 12
Wrapping Up
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
At your workplace
In our Training Rooms
In our Online Training Room
