Professional Development Training
Professional Development Training
This Sales Training for Call Centres course from PD Training will provide your call centre representatives the tools and techniques on how to handle diverse situations, learn practical and effective outbound call strategies, answer questions, confidently suggest additional products and services to better meet their clients’ needs, overcome objections, close calls with positive outcomes and much more!
This training course is now available in Singapore.
This Sales Training for Call Centres course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Contact us today for a group quote.
| Course name | Length | Outline |
|---|---|---|
| Active Listening Training Course | 0.5 day course |
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| Sales and Customer Service Training for Call Centres | 3 day course |
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| Consultative Sales Training | 1 day course |
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| Effective Prospecting Sales Training Course | 1 day course |
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| Influence and Persuasion at Work Training Course | 0.5 day course |
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| Overcoming Objections Sales Training Course | 1 day course |
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| Pitch Proposal and Presentation Sales Training Course | 1 day course |
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| Reading Body Language Sales Training Course | 1 day course |
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| Retail Sales Training Course | 1 day course |
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| Sales Training Course | 1 day course |
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| Sales Training for Call Centre Training | 1 day course |
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| Writing Winning Proposals Training Course | 1 day course |
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In this course participants will:
Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
Autodata
Always very helpful - much appreciated!
TILENET PL
Download Sales Training for Call Centre Training Outline
Do you sell your products or services via a telesales team in a call centre and want to improve their performance? Concepts like up selling and cross-selling are not inherent in most individuals, but these skills can be learned and implemented with practice.
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Sales Training for Call Centre Training - Lesson 1
Getting Started
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Sales Training for Call Centre Training - Lesson 2
The Basics (Part I)
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Sales Training for Call Centre Training - Lesson 3
The Basics (Part II)
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Sales Training for Call Centre Training - Lesson 4
Phone Etiquette
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Sales Training for Call Centre Training - Lesson 5
Tools
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Sales Training for Call Centre Training - Lesson 6
Speaking Like a Star
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Sales Training for Call Centre Training - Lesson 7
Types of Questions
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Sales Training for Call Centre Training - Lesson 8
Benchmarking
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Sales Training for Call Centre Training - Lesson 9
Goal Setting
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Sales Training for Call Centre Training - Lesson 10
Key Steps
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Sales Training for Call Centre Training - Lesson 11
Closing
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Sales Training for Call Centre Training - Lesson 12
Wrapping Up
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In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.
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