Learning Outcomes - Sales and Customer Service Training for Call Centres

By the end of this course, participants will be able to:

• Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.
• Learn aspects of verbal communication such as tone, cadence, and pitch.
• Demonstrate an understanding of questioning and listening skills.
• Acquire comfort in delivering bad news and saying no.
• Learn effective ways to negotiate.
• Understand the importance of creating and delivering meaningful messages.
• Use tools to facilitate communication.
• Realize the value of personalizing interactions and developing relationships.
• Practice vocal techniques that enhance speech and communication ability.
• Personalize techniques for managing stress.