Objections are common in a normal sales process in Singapore as customers usually try to get the best deal at the best price.  Sometimes these objections are real concerns expressed by the client, and sometimes a client will use objections to stop the sales process full-stop for a variety of reasons.

This Overcoming Objections Sales training course will help you understand the factors contributing to customer objections, define the different objections, learn how to overcome objections with a set of specific strategies, gain effective techniques for deflating objections and closing the sale and much more!

This Overcoming Objections Sales training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote.

Your Learning Outcomes
Overcoming Objections Sales Training Course

By the end of this course, participants will:

  • Understand the factors contributing to customer objections
  • Define the different objections
  • Learn how to overcome objections with a set of specific strategies
  • Practice the different strategies for overcoming objections
  • Learn how to dig up the "real reason" behind objections
  • Learn effective techniques for deflating objections & closing the sale
  • Gain the confidence to handle objections and sell more
Duration: 1.0 day course



Reviews

Overcoming Objections Sales Training Course Reviews:

Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
Public Class Participant

More happy clients




Course Outline
Overcoming Objections Sales Training Course

Download Overcoming Objections Sales Training Course Outline

Foreword:

Effective sales people in Singapore know exactly how to overcome common sales objections and don’t take them personally. They are always prepared for sales objections and maintain composure despite the situation.

They are aware of their competitors’ strengths and weaknesses, as well as the strengths and weaknesses of their products or services, and use this data when attempting to overcome sales objections.

Everyone who works in sales will run into sales objections. From retail employees on the sales floor to sales executives, people at every level of the business need to learn how to overcome sales objections. With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company’s bottom line.

Overcoming Objections Sales Training Course - Lesson 1
Getting Started
  • Pre-Assignment Review
  • Action Plans and Evaluation
Overcoming Objections Sales Training Course - Lesson 2
Three Main Factors
  • Skepticism
  • Misunderstanding
  • Stalling
Overcoming Objections Sales Training Course - Lesson 3
Seeing Objections as Opportunities
  • Translating the Objection to a Question
  • Translating the Objection to a Reason to Buy
  • Case Study
Overcoming Objections Sales Training Course - Lesson 4
Getting to the Bottom
  • Asking Appropriate Questions
  • Common Objections
  • Basic Strategies
  • Case Study
Overcoming Objections Sales Training Course - Lesson 5
Finding a Point of Agreement
  • Outlining Features and Benefits
  • Identifying Your Unique Selling Position
  • Agreeing with the Objection to Make the Sale
  • Case Study
Overcoming Objections Sales Training Course - Lesson 6
Have the Client Answer Their Own Objection
  • Understand the Problem
  • Render It Unobjectionable
  • Case Study
Overcoming Objections Sales Training Course - Lesson 7
Deflating Objections
  • Bring up Common Objections First
  • The Inner Workings of Objections
  • Case Study
Overcoming Objections Sales Training Course - Lesson 8
Unvoiced Objections
  • How to Dig up the “Real Reason”
  • Bringing Their Objections to Light
  • Case Study
Overcoming Objections Sales Training Course - Lesson 9
The Five Steps
  • Expect Them
  • Welcome Them
  • Affirm Them
  • Complete Answers
  • Compensating
Overcoming Objections Sales Training Course - Lesson 10
Do's and Don'ts
  • Do's
  • Don’ts
Overcoming Objections Sales Training Course - Lesson 11
Sealing the Deal
  • Understanding When It’s Time to Close
  • Powerful Closing Techniques
  • The Power of Reassurance
  • Things to Remember
Overcoming Objections Sales Training Course - Lesson 12
Wrapping Up
  • Words from the Wise
  • Lessons Learned
 

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Overcoming Objections Sales Training Course

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money Icon

SGD$100 Discount!

Every Live Online Class Booking Entitles
you to a SGD$100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

No classes scheduled at the moment. Please call PD Training at 3158 3955 to discuss your training requirements.

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

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