The PD Training Retail Sales Training Course provides you with an understanding and skills development in how to better engage with customers, how to control the sales process, how to identify upselling/cross-selling opportunities, learn basic sales psychology, how to conduct basic needs analysis and much more.

This comprehensive sales training course is designed to help retail sales professionals sell more and discount less, how to deal with difficult customers and professionally handle every sale and maximise every opportunity.

This training course is now available in Singapore.

This Retail Sales training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Your Learning Outcomes

Learn to create a great first impression
Learn to greet constructively & create a personal connection
Develop rapport & create warmth & openness
Ask effective questions to better understand client needs
Master active listening techniques
Learn to control the sale & lead a customer to becoming a buyer
Learn an amazingly simple and professional way of handling price shoppers
Learn 4 effective techniques for minimizing & negating the need to discount
Understand sales psychology such as the "The Power of YES when selling"
Learn to ask for the sale
Learn cross selling and upselling
Master effective techniques for closing without being pushy

4.2/5

from 6 responses

Download PDF Outline Duration: 1.0 Days

Other Training courses for Sales Training

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Pitch Proposal and Presentation Sales Training	1.0 day course	View schedule
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Influence and Persuasion at Work Training	0.5 day course	View schedule
Consultative Sales Training	1.0 day course	View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice.

-Universal Fans

Retailer comments on Tanya's training: "Awesome" "Good" "Brilliant - she packed a lot in the time we had. Lots of info to take away and use with my team." "Really good. I've learnt something from all the sessions."

-Forest Lake Shopping Centre

It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it.

-Gloss Cosmetics

More happy clients

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Retail Sales Training Now

Standing out among the competition is important in today’s competitive retail market. This Retail Sales training course from PD Training is designed to offer new techniques on improving sales in retail outlets, while at the same time concentrating on the significance of providing excellent customer service.

Retail has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to all retailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills and confidence to professionally manage, control and close sales.

This course will provide your team with skills and techniques to close more sales whilst providing great customer service and not creating a pushy forceful sale.

Course Outline for Retail Sales Training

After completing this course, participants will have learned to:

Topic 1

It Starts with you

Attitude
Personal Appearance
Product Knowledge
Sell yourself on the product
Enthusiasm

Topic 2

Consider the customer

What do you expect when you are a customer?
The value of every shopper
The mission for a retail sales person
Define 'excellent retail customer service'

Topic 3

Starting the sales process

The importance of first impressions
How to create a good first impression

Topic 4

Greeting

The golden rule
Create a constructive greeting
Construct positive dialogue
Develop rapport

Topic 5

Needs analysis

Deepening techniques
Probing questions
Active listening
'Minimal encouragers' - their importance and how to use them

Topic 6

Control the sale

'The Challenge' - persuasion, not confrontation
How to handle people shopping on price
The excellent 6 step technique that negates the opposition and maintains your professionalism

Topic 7

Maximizing Every Opportunity

Minimizing/Negating discounting
- 4 effective techniques
Why discount & Why not?
Cross Selling
Upselling

Topic 8

Sales Psychology 101

The Power of 'Yes' when selling
Tie downs
Tag Ons

Topic 9

Closing the sale

Knowing when the time is right
Don't be afraid to ask for the sale
3 closing techniques

Topic 10

Thank you

Referrals
Repeat business
Genuine mutual appreciation