This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organisational success. This Knowledge Management course from PD Training teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies and practices at all levels of the organisation.
This course helps construct the knowledge base of the organisation by improving, systematising, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organisation.
The PD Training Knowledge Management Training Course gives you the ability to develop a knowledge management model, understand the life cycle of information, learn the rationale behind information management and the implementation and customisation of knowledge management systems.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.
These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
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|Course name||Length||Outline||Next class|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||November 6|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course||November 10|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||November 11|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||November 12|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course||November 10|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||November 10|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||November 11|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||November 11|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||November 11|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||November 12|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||November 12|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||November 10|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||November 10|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course||November 12|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||November 10|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||November 6|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||November 11|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||November 11|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||November 26|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||November 4|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||November 30|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||November 2|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||November 11|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||November 18|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||November 27|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||November 13|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||November 30|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||November 5|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||November 4|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||November 3|
|Sales Training - Online Instructor-led 3hours||0.5 day course||November 11|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||November 18|
|Time Management Training - Online Instructor-led 3hours||0.5 day course||November 12|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||November 16|
|Business Writing Essentials - Online Instructor-led 3hours||0.5 day course||November 3|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||November 11|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||November 4|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||November 3|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||November 12|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||November 13|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||November 11|
|PPA - Building Team Synergy - 3hours||0.5 day course||November 13|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||November 10|
|PPA - Resilience and You - 3hours||0.5 day course||November 9|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||November 12|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||November 9|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||November 10|
|Job Search and Application Skills - 3hours||0.5 day course||November 19|
|Job Interview Skills - 3 hours||0.5 day course||November 18|
|Achieving better Time Management while working from home - 3hours||0.5 day course||November 17|
|Master Virtual Training - 3 hours||0.5 day course||November 17|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||November 20|
|The Art of Social Selling - 3 hours||0.5 day course||November 17|
|Introduction to SEO - Online Instructor led 90-minutes||1.0 day course|
After Completing this Course Participants will Have Learned to:
Every Live Online Class Booking Entitles
you to a SGD$100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"The class was structured to meet our specific training needs and I felt is was very useful to the staff that attended."
"The training far exceeded my expectations. Janeen was exceptional. I would certainly use her services again and would wholeheartedly recommend her as a trainer."
"We are considering doing your Pitch Presentation course at some stage in the not too distant future. When we do go ahead with that we would prefer to have Janeen as the trainer."
"Fantastic to see that techs who where worried about sales now see it at as a positive relationship with the customer."
"Troy is a fantastic trainer. Have had him before in FISH training. very inspiring!!"
"Troy was amazing. I didn't expect to learn anything new, but came away invigorated and inspired. Today I am using my new tools, and will for the rest of my career.
-Private Course Participant
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Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decisions or strategies to implement. The Internet distributes knowledge at split-second rates while laptops, tablets and smart phones bring knowledge to our fingertips in an instant. As the old adage says, “knowledge is power.”
Organisations have a wealth of knowledge accessible through the people they touch internally (employees) and externally (customers). Organisations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organisation that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organisation. A learning organisation is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organisation.
Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporation into business strategies, policies, and practices at all levels of the company. This course will teach participants how to initiate a knowledge management program at work. When it comes to knowledge management, any organisation is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored and dispensed as required.
Knowledge Management (KM) Training Course -Online Instructor-led 3hours - Lesson 4
The KM Life Cycle
Knowledge Management (KM) Training Course -Online Instructor-led 3hours - Lesson 6
Knowledge Management (KM) Training Course -Online Instructor-led 3hours - Lesson 7
Building a KM Rationale
Knowledge Management (KM) Training Course -Online Instructor-led 3hours - Lesson 9
Implementing KM in Your Organisation
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.