As part of our newly redeveloped Signature Series Courses, The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by using this test link.

Emotional Intelligence (EQ) Training - Online Instructor-led 3hours
Training courses for Live online & Hybrid
Course name Length Outline Next class
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours 0.5 day course View schedule
Coaching and Mentoring Training - Online Instructor-led 3hours 0.5 day course View schedule
Communication Skills Training - Online Instructor-led 3hours 0.5 day course View schedule
Conflict Resolution Training - Online Instructor-led 3hours 0.5 day course View schedule
Dealing With Difficult People in the Workplace - Online Instructor-led 3hours 0.5 day course View schedule
Email Etiquette Training - Online Instructor-led 3hours 0.5 day course View schedule
Emotional Intelligence (EQ) Training - Online Instructor-led 3hours 0.5 day course View schedule
Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours 0.5 day course View schedule
Giving Constructive Feedback Training - Online Instructor-led 3hours 0.5 day course View schedule
Knowledge Management (KM) Training - Online Instructor-led 3hours 0.5 day course View schedule
Minute-Taking Training - Online Instructor-led 3hours 0.5 day course View schedule
Negotiation Training - Online Instructor-led 3hours 0.5 day course View schedule
Sales Training - Online Instructor-led 3hours 0.5 day course View schedule
Supervising Others Training - Online Instructor-led 3hours 0.5 day course View schedule
Time Management Training - Online Instructor-led 3hours 0.5 day course View schedule
Assertiveness and Self Confidence Training - Online Instructor-led 3hours 0.5 day course View schedule
Business Writing Essentials for the Modern Workplace - Online Instructor-led 3hours 0.5 day course View schedule
Customer Service Training - Online Instructor-led 3hours 0.5 day course View schedule
Leadership Development Training - Become THE leader - Online Instructor-led 3hours 0.5 day course View schedule
Leadership Development Training - Managing your Team - Online Instructor-led 3hours 0.5 day course View schedule
Professional Telephone Skills - Online Instructor-led 3hours 0.5 day course View schedule
Managing Difficult Conversations Training - Online Instructor-led 3hours 0.5 day course View schedule
Business Ethics Training - Online Instructor-led 3hours 0.5 day course View schedule
PPA - Identifying Difference as Opportunities - 3 hours 0.5 day course View schedule
PPA - Building Team Synergy - 3hours 0.5 day course View schedule
PPA - Problem Solving with a Growth Mindset - 3hours 0.5 day course View schedule
PPA - Resilience and You - 3hours 0.5 day course View schedule
PPA - Taking Productivity to the Next Level - 3hours 0.5 day course View schedule
Managing Workplace Diversity Training - Online Instructor-led 3hours 0.5 day course View schedule
Managing Virtual Teams Training - Online Instructor-led 3hours 0.5 day course View schedule
Job Search and Application Skills - 3hours 0.5 day course View schedule
Job Interview Skills - 3 hours 0.5 day course View schedule
Achieving better Time Management while working from home - 3hours 0.5 day course View schedule
Master Virtual Training - 3 hours 0.5 day course View schedule
Practical ways of becoming more Resilient Training Course - 3hours 0.5 day course View schedule
The Art of Social Selling - 3 hours 0.5 day course View schedule
Introduction to SEO - Online Instructor led 90-minutes 1.0 day course View schedule
Active Listening Training - The secret of great communicators! - Online 3 hours 0.5 day course View schedule
Change Management - Understanding Change (90 Mins) 0.1 day course View schedule

Your Learning Outcomes

After completing this course participants will have learned how to:

  • Know how to read emotions
  • Understand your own level of emotional intelligence
  • Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
  • Understand resilience and how to build it
  • Understand social awareness and empathy and how to be more empathic and socially aware
  • Understand how different cultures respond to and display emotions
  • Know how to influence others positively
  • Know how to have emotionally intelligent conversations
  • Understand manipulation and emotional dishonesty and how to avoid it
  • Understand how to lead with emotional intelligence
Duration: 3-hour course Live Online Experts
Live Online Money

SGD$100 Discount!

Every Live Online Class Booking Entitles
you to a SGD$100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalogue


" I got some really good information and tips on how to handle myself and different aspects/situations I can use for both my professional career and home life."

"Was a very informative course and the trainer was very engaging."

-Department of Defence - People Services Branch

"This course and Trainer was fantastic.I was unsure how I would react to just another course,however,this was not just another course,it was a key to open my mind to further knowledge gathering.I am contemplating study at university solely from my positive experience with this course.The trainer was fascinating."

-Defence Learning Branch


"Derrick is a brilliant training, I learn a lot from him. I really need to apply the techniques in my daily work. Thank you PD Training."

-UQ - International Admissions


The Course Trainer was enthusiastic and knowledgeable with the subject which was effective. I would recommend this course for others to get an understanding of the people that they work with/in their personal lives."

-Melbourne Airport


I was not sure what to expect, however right from the start Matt made me feel comfortable and at ease (even when talking about personal issues). He was respectful, responsive and most of all provided practical and useful tips and tools to help me moving forward."

-IP Australia


Matt was a great trainer, very friendly and knowledge on the course. I got some really good information and tips on how to handle myself and different aspects/situations I can use for both my professional career and home life."

-Prime Minister and Cabinet


The trainer was very good and connected very well with the group.  It was really beneficial to be given practical tools to use everyday, home and workplace."

Useful part - Helpful, practical tips on dealing with difficult clients."

-Department of Defence - People Services Branch


"The course is good to understand where I stand and what boundaries I should push to work collaboratively in a process to achieve better results."


"The most useful part was the reinforcement of my understanding that everyone thinks and works differently and that everyone has a role in the team, the bit I think could be expanded is how to implement the knowledge to actual work situations to get a more productive workplace."

"This course was very useful in determining how other Employee's think, act & work in their current roles & how they deal with issues that affect their work environment."


"Derrick did a great job at keeping consistent audience engagement and delivering the course content in an interesting and exciting way. A structure was identified at the start to give the audience an overall picture of how the course would be delivered. Confidentiality was promoted and everyone was encouraged to interact and give their opinions and thoughts, which helped the learning process. Derrick spoke with great energy and enthusiasm, and made full use of the space within the room."

-Department of Transport and Main Roads Metro District


"I found the course to be very interesting and valuable. The Trainer James was interesting and engaging and I learnt a lot about myself and other members of the group. Also some good strategies for coping with stress and for responding in a positive way to some sometimes negative people and situations. Thank you."



"The context structure was good and the delivery was great."

-Kalwun Development Corporation


"Overall the course was good and all staff are very friendly, and the topic relevant to my needs."

-Angove Family Winemakers


"I found the Instructor really passionate about his subject. We were all surprised to know how much was there about Emotional Intelligence. We felt that it should have probably gone over two days. I got a lot more out of it than I expected."

Defence Learning Branch


"This course is absolutely great. It is very concise and yet action orientated to help build emotional intelligence. I would really appreciate a follow up session or perhaps a group follow-up forum/meeting to consolidate lessons-learned and debrief. Many thanks!"

-Department of Infrastructure and Regional Development


"I thought the trainer was excellent and delivered the material in a very professional manner.

-Brimbank City Council


""Most useful: The discussions during the course focuses on tools and techniques to resolve the problems identified with EQ rather than just identifying/classifying people. Also appreciated that the trainer highlights that the most important is to practice the tools and techniques and to allow mistakes and learn from them."

-Woodside Energy Ltd


"can't recommend enough, get to know yourself and your colleague in a scientific and fun session!"

"I see this as a very good staff educational tool for businesses who have a lot of staff in a close contact office/open environment. This is very relevant in being able to deal with/cope with co-workers who have very different emotional needs. Who may come from very different ethnic backgrounds or simply man vs woman."

"Both Derrick and his content were amazing, as was Fraser McFarlane. PD Training, as always have been amazing. Thank you"

"Was a very interesting course! and i would definitely recommend to everyone."

"I was in a totally different corner than I anticipated and once the examples were spoken about I understood better my strengths and weakness's of Emotional Intelligence. I cannot wait to do the course again as I feel I can be more honest next time."



"Overall I enjoyed the course, especially learning about the brain which provided a greater understanding of EI and why people may react in a certain way."

-Perth Convention Bureau


"Discussion in class was enlightening - sometimes in a situation you feel you haven't handled it well and the discussion highlighted situations where others had felt the same - this was good for me to realise that I'm not alone in some situations. I have since looked back over the worksheets and manual and have become more self-aware, especially in social situations I can look back and determine what my triggers are when I become defensive or emotionally upset by the words/actions of others."

-Women in Mining Network (WIMnet)


"Joseph was a fantastic trainer. I will recommend him and this EQ course to everyone I know."

-International Conservation Services

"Highlighting my obvious traits and reminding myself of my strengths was very positive"

-Inner West Neighbour Aid


"Fantastic workshop - reviewing the manual again for further re-inforcement of the valuable tools learned at the session. Thank you Jo!"

-Challis Recruitment


"Very happy with the trainer, course and content. I am adapting my learnt behaviours to allow for personal growth and am actively focussing on improving my listening techniques which will hopefully make me a better person. Thank you for running the course."

-Mental Health Branch, NSW Ministry of Health


"Most useful part of the course was going through each of the 4 profiles together (people were sitting in groups), it really showed understanding of yourself especially sitting next to someone who may be similar, and hearing suggestions on how to deal with people from other profiles e.g. Advisors preferring one on one over group conversation."



"Interactive parts of the course were really beneficial . Excellent paced course with extremely relevant material content"

-Arcare Pty Ltd


"Really good session and useful content."



"The Trainer Joseph was extremely effective. Focused on what the class as a whole was looking for."

-Scottish Pacific


"Derek was very insightful. It feels like he has loads of experience and can relate to everyone even with differing roles. The content was interesting and now I actually want to learn more and take it up a notch."



"The trainer was good at his job and was very knowledgeable."

-Rural Health Systems


"The trainer did a great job of targeting individual needs, and providing a strategy for each person to use to help them with their development."

-Individual Course Participant


"The trainer, was an excellent facilitator, full of energy and knowledge."

-Victorian Institute of Forensic Medicine


"A big plus is the continued access to Orgmenta, and further available online training."

-Department of State Development


"It was wonderful how Karen could mould the course around our practice's needs."

-Amanda Lawrence Orthodontics


"The course was great everyone should do it."



"I feel this course will be very beneficial to my current role and also in understanding peoples emotions in general. I am very pleased with the information I was able to take away with me going forward. Thank you Gina, you are a very talented instructor."

-Department of Defence


"The entire course is relevant for all individuals and should be a "life education course" provided to every single person in schools and in the workplace. Thank you Gina! Excellence!!"

-Individual Course Participant


"Trainer was fantastic and she made a great effort to relate her presentation in accordance to our organisation."

"I found the presenter very informative and the content very interesting and will explore this topic further."

-Victoria Police


"The course was great. Really enjoyed it. Would prefer it to be longer as there was so much more we could have covered. "

-IPA Personnel Services

"Anne is awesome. She tailored the training session to our needs and it was completely relevant. Thank you, Anne!"



"Very relevant content with plenty of quality discussion, practice and engagement from participants. very worth while training."

-Individual Course Participant


"Your trainer was great at building rapport, he was interesting and engaging. The training was great as a foundational course on emotional intelligence. I had a really lovely day and felt comfortable in the group and in the facilitation style of the trainer who has an obvious passion for his craft. Well done!"

-Department of Communities, Child Safety and Disability Services


"Candy was an outstanding trainer who provided an amazing amount of information, examples and self-awareness activities; demonstrating the vast amount of experience she has in her field. She made me feel incredibly comfortable and was an absolute pleasure to interact with. This was my first course with PD Training and I will be highly recommending these services to my managers and superiors for future reference."



"Jo was excellent, very engaging and professional."

-Murdoch University


"Trainer kept us all involved and working in teams"

-Corinthian Doors (Australia) Pty Limited


"Trainer encouraged interaction between all attending plus herself which makes for a better dynamic."

-John Holland


"Anne was brilliant. The way in which she conducted herself and facilitated debate was unbelievable. Her knowledge on EQ and ability to answer our questions was great."

-Green Building Council of Australia


"At no time did I get bored or start watching the clock. We had a very small group which allowed for role playing and workshopping which I found beneficial."



"I really enjoyed this course! The trainer was very engaging through the whole day and the little practical exercises allowed me to reinforce my learning. The environment was very positive and I thoroughly enjoyed learning more about this topic."

-Individual Course Participant


"Mark is a very knowledgeable trainer, who embodied his teachings as well as being able to verbalise them. He is sensitive to the needs of his students and uses the various techniques taught in the class to reinforce and exemplify."

-Department of Defence


"Fantastic trainer who worked well with people that clearly were reluctant to participate. Fantastic ability to lift the mood and make the training relevant and helpful.

-Cooper Grace Ward


"Derrick was awesome and he spread the energy around to form a great and safe learning environment for all."

-Individual Course Participant


"Very surprised from what i learnt from the course, would highly recommend others to take it."

-Zodiac Group Australia Pty Ltd


"Given the small number of participants on the day, the training was much more personalised and focused to our identified personal objectives, while developing key foundational understanding of EQ concepts. The Trainer was very well versed and some of the greatest insights came from deviating from the strict course material and breaking down key concepts in depth, using common experiences to contextualise the information. The Trainer also provided us with useful tips on resources and references that would help us further develop our understanding of aspects of EQ that were most relevant to our personal objectives which was extremely useful."

-Individual Course Participant


"Mark is a great trainer. Incredibly knowledgeable on the subject and is able to simplify complex matters very succinctly."

-Department of Family and Community Services


"I found the course to be very informative, the trainer was very passionate about the subject and knowledgeable, she was able to give me some very good insights."

-Vision Australia


"This was the most engaging training I've ever attended. The trainer was very knowledgeable and responsive to the group's needs."

"The separation of the group into their personal style and then talking through each of the styles and how they interacted with the other styles - was very good and the most effective part of the course."

"One of the best "fit to task" trainers I have had in Justice courses. Respectful of participants, patient, personable."

-Dept Of Justice And Attorney-General


"Loved the practical elements of the training."

-Individual Course Participant


"The course highlighted the way we react in an emotionally charged dispute or conflict, it gave us relevant strategies to effectively deal with the a situation or person in such difficult scenarios. some great tools and responses we can use in our daily lives to improve communication and behaviour patterns. I found the course very useful in my job and in my life in general. Thank You."

-Burwood Council


"Overall, I found the training very interesting. It provided me with some insights and tools for future applicability. The trainer was very knowledgeable and I love the examples she shared to help us better relate to the concept."

"Happy with Judy- Very knowledgeable - thanks for a great day!"

-Medtronic Australasia Pty Ltd


"I really enjoyed the mixed delivery of content - it helped to keep me focused on the workshop and the content itself."

-YWCA Queensland


"Karen was energetic and empathetic throughout. Clearly a very experienced trainer, I loved her enthusiasm and rapport. I wouldn't hesitate to attend another session with Karen."

-The Strategysmith


"Skilled friendly educator. A pleasure to do the course with. Mark, well done."



"Thank you Karen for facilitating a great session. I enjoyed the day and found it very relevant to my line of work. I especially liked that the class numbers were small (3) which made it intimate and a great positive engaging learning environment."

-Life Education


"The course was good and Lee is very engaging."

Grundfos Pumps Pty ltd


"The most useful part of the course was to learn about examples of amygdala hijack, using words that will make other person feel good and kindly gesture at private and public life. The biggest thing was learning how to know other person emotions and control yours."

Medtronic Australasia Pty Ltd


"A great training course - a conversation starter and a reminder to really think about different styles when at work."

SA Water


"I had an awesome experience and Tony was a great trainer extremely knowledgeable. I have already referred his course to other people. There was only 3 people in the course and I think the smaller the group the better. 3 was a great number."


Cloud Collections

Metcash IGA logo
This course has helped change my mind set& given me some skills to use! Would help the whole sales team. The course was great and I was glad I attended. The trainer was very knowledgeable about the subject and delivered the subject very well.


Metcash IGA logo
I found the course quite interesting & fun, the instructor was very knowledgeable and very precise & well spoken, a very professional trainer, what I received from the course will be very valuable to my Everyday life, with my dealing with customers and my peers


PAMS logo
I just want to thank Tammy for her ability to personalise the course for each participant. She certainly made an impact and had the ability to speak honestly and reflect on previous comments and thread these back into the learning.


Landgate logo
Thank you the training course was excellent and the way Tammy involved everyone was the best. Tammy was very professional in very way. I was very impressed with the course content and her delivery.


Endeavour Energy logo
The course was very good and gave me some tools to help me.

-Endeavour Energy

Momentive Specialty Chemicals logo
I thought the course was well presented and entertaining. Yes I would recommend this course to others. I am currently looking at others courses you offer.

-Momentive Specialty Chemicals

University of Melbourne logo
The fact that there was only three of us, made it intimate and we were able to go into detail with our specific needs.

-University of Melbourne

CPA Australia logo
I found the course very informative and Karen has given me some coping mechanisms to get me through the tough calls I get at work.

-CPA Australia

JAYCO logo
Michaela was excellent! I learnt a lot and will put them into practice!


Fresenius Medical Care logo
The whole course is useful and it's all inter-related. Jill is an excellent presenter. Never a boring moment.

-Fresenius Medical Care

More happy clients

Course Outline
Emotional Intelligence (EQ) Training Course - Online Instructor-led 3hours

Download Emotional Intelligence (EQ) Training - Online Instructor-led 3hours Course Outline


Healthy Emotions + Clear Thinking + Appropriate Action = High EQ


Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.


This one day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.


You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.  The PD Training Emotional Intelligence Course teaches you how to build stronger relationships, how to empathise with others, how to manage your stress levels, how to overcome challenging situations, how to diffuse personal conflicts and much more.


Emotional Intelligence (EQ) Training - Online Instructor-led 3hours - Lesson 1
EQ - A Passing Fad?
  • The Power of Emotions
  • The Limbic System
  • Useful Models of Emotional Intelligence
  • Reflection
Emotional Intelligence (EQ) Training - Online Instructor-led 3hours - Lesson 2
I Feel therefore I Am
  • Tuning In to Your Own Emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Emotional Intelligence (EQ) Training - Online Instructor-led 3hours - Lesson 3
The Emotions of Others
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection

In-House Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Classes

Live Online
3-hour course
11:00 AM - 2:00 PM Asia/Singapore
December 16
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February 21
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April 27
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July 5
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  • Time: 11:00 AM - 2:00 PM Asia/Singapore
  • Small classes, average 5 people, max 20
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category