Dealing With Difficult People in the Workplace

This Dealing with Difficult People in Workplace training course will teach you how to reduce or remove problem conditions in a workplace. It covers a lot of different scenarios that usually occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies in the workplace. This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

This Dealing with Difficult People in the Workplace training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Contact us today for a group quote or register now into the next public course date.

Learning Outcomes
Course Outline
Public Class
  • Learning Outcomes - Dealing With Difficult People in the Workplace

    After completing this course, participants will have learned to:

    • See conflict as communication
    • Benefit from a confrontation
    • Prevent problems
    • Get focused
    • How to deal with your own and other peoples' anger
    • Deal with problems
    • Understand and use the three step conflict resolution model
    • Change yourself depending on the situation
    • Understand people’s behaviors and motives
    • De-stress when things get ugly
    • Identify causes of difficult behavior
    • Counter negativity with positivity
    • Discuss problems in groups
    • Use assertive anger
    • Plan and practice to handle difficult situations successfully
    Duration: 1 day course


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    Paper or BYOD tablet

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  • Course Outline - Dealing With Difficult People in the Workplace

    Download Dealing With Difficult People in the Workplace Outline


    Unfortunately, dealing with difficult individuals in a workplace can be very stressful and draining and many people just don’t have this skill. If you want to improve your ability and tolerance when dealing with these complicated individuals, you should consider enrolling in a training course on Dealing with Difficult People in Workplace with PD Training?

    During the training course, participants learn how to approach difficult people, understand and influence them so that a successful resolution can be achieved without negativity and damage.

    The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.

    Dealing With Difficult People in the Workplace - Lesson 1
    Getting Started
    • Icebreaker
    • Pre-Assignment Review
    • Workshop Objectives
    Dealing With Difficult People in the Workplace - Lesson 2
    Conflict as Communication
    • Defining Conflict
    • Self-Assessment
    Dealing With Difficult People in the Workplace - Lesson 3
    Benefits of Confrontation
    • To Talk or Not to Talk
    • Determining Your Involvement
    • Reciprocal Relationships
    Dealing With Difficult People in the Workplace - Lesson 4
    Preventing Problems
    • The Importance of Empathy
    • Dangerous Misconceptions
    Dealing With Difficult People in the Workplace - Lesson 5
    Getting Focused
    • Getting to the Heart of the Matter
    • The Three F's
    Dealing With Difficult People in the Workplace - Lesson 6
    Managing Anger
    • Coping Strategies
    • Guidelines for Assertive Anger
    Dealing With Difficult People in the Workplace - Lesson 7
    Dealing with Problems
    • Dealing with Problems
    • Causes of Difficult Behavior
    Dealing With Difficult People in the Workplace - Lesson 8
    The Three-Step Conflict Resolution Model
    • The Three-Step Model
    • Getting the Hang of Things
    Dealing With Difficult People in the Workplace - Lesson 9
    Practice Makes Pretty Good
    • Making Connections
    Dealing With Difficult People in the Workplace - Lesson 10
    Changing Yourself
    • Negative vs. Positive Interactions
    • Dealing with Negative Feelings
    Dealing With Difficult People in the Workplace - Lesson 11
    Why Don't People Do What They Are Supposed To?
    • The Big Questions
    Dealing With Difficult People in the Workplace - Lesson 12
    De-Stress Options to Use When Things Get Ugly
    • Belly Breathing
    • Visualize
    • Music
    • Acupressure and Massage
    • Laughter
    • General Coping Thoughts When Things Get Messy

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  • Public Class Dates for Dealing With Difficult People in the Workplace


    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card



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PD Training Training Courses Reviews:

Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
St John Ambulance
Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
Department of Veteran Affairs
Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to PD Training.
Children's Protection Society
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
Sensate Ltd
The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
Individual Public Class participants
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
Grampians Community Health
Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
This was one of the most productive training sessions that I have done in the last 5 years.
Sun Engineering Ltd
Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
Civil Aviation Safety Authority
Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
Slattery & Acquroff Stairs
Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
Public Class Participant
Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
Tiger Airways
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