Providing a positive customer service experience to your customers in Singapore is crucial when working with new clients and creating opportunities for repeat business and/or sales. Do you create "Raving Fans" every time you interact with your customers?
Attend this Customer Service training course from PD Training and discover how to positively connect with your clients and create "Raving Fans". This course teaches you the skills and techniques for retaining your valuable clients and winning repeat business in any scenario like how to dress for the role, providing high levels of attention and follow up, questioning techniques, using and reading body language, dealing with unhappy customers and much more.
Organizations and individuals will become more customer service oriented by completing this engaging and insightful course.
The Customer Service training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers or you can attend one of our publicly scheduled courses.
|Active Listening Training Course||0.5 day course|
|Body Language Training Course||1 day course|
|Communication Skills Training Course||1 day course|
|Conflict Resolution Training Course||1 day course|
|Customer Service Training Course||1 day course|
|FISH! Team Building for Customer Service Teams||1 day course|
|Managing Customer Service Training||1 day course|
|Professional Telephone Skills Training Course||1 day course|
After completing this course participants will be able to:
The best adult learning experience
"I would definitely recommend all departments taking part in the customer service training. Even though I felt confident in the service I provide there is always room for improvement and it made me reflect on ways I can still provide better customer service."
Tanglin Trust School
"This course helps me understand more how important customer services in all aspect of communication."
-Matco Asia Pte Ltd
"Totally enjoyed the session with Shana. She did a good job learning the structure and process of our company and tackle the problems individually rather than giving us general solutions."
-Nanyang Institute Of Management
"Love how enthusiastic the delivery of the course and how smart the trainer is."
"Real life examples and how to overcome difficult customer is the most useful part of the course."
"The best part that I learnt from this training is how to handle customers in a more proper way, that including tonality, words and body language. Besides, for phone conversation, I has also learnt how to handle difficult customers. Very useful and thanks."
-ICONZ-WEBVISIONS PTE LTD
"Trainer helped us determine the important component of dealing with customers as well as help us to understand the 4 different groups ourselves and our customers fall into."
"Trainer was fantastic though, maintained eye contact throughout, body language kept us engaged. Jack was someone who had very good personal experiences as he related different scenarios that he had been in. I look forward to more of his courses covering different topics!"
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×