Providing a positive customer service experience to your customers in Singapore is crucial when working with new clients and creating opportunities for repeat business and/or sales. Do you create "Raving Fans" every time you interact with your customers?
Attend this Customer Service training course from PD Training and discover how to positively connect with your clients and create "Raving Fans". This course teaches you the skills and techniques for retaining your valuable clients and winning repeat business in any scenario like how to dress for the role, providing high levels of attention and follow up, questioning techniques, using and reading body language, dealing with unhappy customers and much more.
Organizations and individuals will become more customer service oriented by completing this engaging and insightful course.
The Customer Service training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers or you can attend one of our publicly scheduled courses.
Contact us today for a group quote.
|Course name||Length||Outline||Next class|
|Active Listening Training -The Secret of Great Communicators!||0.5 day course|
|Communication Skills Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Customer Service Training||1.0 day course|
|Professional Telephone Skills||1.0 day course|
|Body Language Training||1.0 day course|
|FISH Team Building for Customer Service Teams||1.0 day course|
|Managing Customer Service Training||1.0 day course|
After completing this course participants will be able to:
"I would definitely recommend all departments taking part in the customer service training. Even though I felt confident in the service I provide there is always room for improvement and it made me reflect on ways I can still provide better customer service."
Tanglin Trust School
"This course helps me understand more how important customer services in all aspect of communication."
-Matco Asia Pte Ltd
"Totally enjoyed the session with Shana. She did a good job learning the structure and process of our company and tackle the problems individually rather than giving us general solutions."
-Nanyang Institute Of Management
"Love how enthusiastic the delivery of the course and how smart the trainer is."
"Real life examples and how to overcome difficult customer is the most useful part of the course."
"The best part that I learnt from this training is how to handle customers in a more proper way, that including tonality, words and body language. Besides, for phone conversation, I has also learnt how to handle difficult customers. Very useful and thanks."
-ICONZ-WEBVISIONS PTE LTD
"Trainer helped us determine the important component of dealing with customers as well as help us to understand the 4 different groups ourselves and our customers fall into."
"Trainer was fantastic though, maintained eye contact throughout, body language kept us engaged. Jack was someone who had very good personal experiences as he related different scenarios that he had been in. I look forward to more of his courses covering different topics!"
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.