Dealing With Difficult People in the Workplace

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This Dealing with Difficult People in Workplace training course in Singapore will teach you how to reduce or remove problem conditions in a workplace. It covers many different scenarios that can occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies in the workplace.

Learn key skills like how to benefit from confrontation, how to diffuse other people's anger, how to "de-stress" yourself, how to use positivity to over come negative behavior and much more!

This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

This Dealing with Difficult People in the Workplace training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers or attended via our public schedule.

Contact us today for a group quote.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Dealing With Difficult People in the Workplace

    After completing this course, participants will have learned to:

    • Identify root causes of difficult behavior
    • How to approach and manage difficult people
    • Understand particular types of Behavior
    • How to deal with Passive and Aggressive Behavior
    • Dealing with workplace conflicts
    • Recognise different attitudes
    • Handle stressful situation
    Duration: 1 day course



    Reviews

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  • Course Outline - Dealing With Difficult People in the Workplace

    Download Dealing With Difficult People in the Workplace Outline

    Foreword:

    Unfortunately, dealing with difficult individuals in a workplace in Singapore can be very stressful and draining and many people just don’t have the skills required to manage these situations. If you want to improve your ability and tolerance when dealing with these complicated individuals, you should consider enrolling in a training course on Dealing with Difficult People in Workplace with PD Training?

    During the training course, participants learn how to approach difficult people, understand and influence them so that a successful resolution can be achieved without negativity and damage.

    The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviors, and more.

    Dealing With Difficult People in the Workplace - Lesson 1
    The Three Ds
    • Welcome
    • What do we find challenging about others?
    • Diversity, Divergence and Division
    • The Relationship Spectrum
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 2
    It all starts with me
    • My Profile
    • My Response
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 3
    Communication is Key
    • Dealing with Passive and Aggressive Behavior
    • Responding Assertively
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 4
    Dealing with Particular Behaviors
    • Bullies
    • Discrimination
    • Gossips
    • Dealing with Particular Types of Behavior
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 5
    Reasonable and Unreasonable Managers
    • Reasonable Management Action
    • Emotional Intelligence and Difficult Managers
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 6
    Self-Preservation
    • Monitoring signs of stress
    • Allies and Mentors
    • Tips for Dealing with Challenging People
    • Reflection
    Dealing With Difficult People in the Workplace - Lesson 7
    Reflections

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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