Business Writing for the Digital Era

Writing proper business-related documents in today's workplace requires a solid understanding of the fundamentals behind how specific documents should be approached, designed and edited.  Written communications in the workplace should be concise, yet thorough and well laid out. 

Technology enabled communications (emails and texts) should also be well thought out and designed to get the correct message across, while avoiding any potential misinterpretation.

This newly designed course teaches how to create business documents in the modern workplace, which takes into account the many forms that modern communication can take, and teaches participants how to best align their message with the appropriate documentation and device.

Click on the buttons above to register for a public course or to get a free quote for an inhouse/onsite training event delivered at your preferred location.

Business Writing for the Digital Era training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Business Writing for the Digital Era
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4.22 out of 5 from 9 responses

Your Learning Outcomes

After completing this course participants will be able to:

  • Understand Basic Writing Principles
  • Know Common Forms of Business Communication
  • Review Personality Types When Communicating
  • Identify and Understand Your Audience
  • Understand the Writing Process
  • Review English Language Fundamentals
  • How to Write With Clarity
  • Write Within Workplace Constraints
  • Choose Most Effective Wording
  • Use Effective Editing and Proofreading
  • Create Useful References and Appendices
  • Understand Email Etiquette
  • Effective Report Writing
  • Create an Action Plan
Duration: 1.0 day course Live Online Experts


Business Writing for the Digital Era Reviews:

"I am always looking for ways to improve how I communicate with colleagues, customers and stake holders. The course has made me re-think structure and content when communicating. Also, very useful to have the appendixes at the back with punctuation and grammar."

National Accreditation Authority for Translators and Interpreters

"I found the course quite helpful with my current duties. It gave me an insight for a better understanding when creating/preparing business emails."

-National Accreditation Authority for Translators and Interpreters

"Course content was extremely relevant and I will benefit immediately. Troy's delivery was engaging, informative and memorable."

"What a great a course, was aligned to our needs and taught us loads on different types of audiences!"

-Technology One

"Overall the course met our needs and Anna did a great job throughout the day."

"I found the information the trainer provided was exceedingly helpful."

"Excellent refresher on good business writing."

-SafeWork SA


"Really enjoyed the mind map I think that is something I will use very regularly."

"Good content and Kate did a really good job of tailoring the information for the group on the way though the course."

"The content of the course was broad but covered items I found very useful. There was also time to ask for any random questions we may have."

-Collins Foods


"Content of the course reinforced learned skills."

"I found the individual activities really helpful. Then to get individual feedback from Sanet really helped my learning."

"Handy tips and sayings to help remember part of content."

-Western Downs Regional Council

More happy clients

Download Course Outline (PDF)

Learn how to write for various audiences and personality types by utilising the unique PD Training personality profiling tools in class.  This new course takes into consideration the latest in modern communications platforms and empowers participants to be more effective writers.


Modern communication requires an awareness of multiple audience types and multiple device utilisation to assure the message is clear, concise and not lost between the various platforms available in the modern workplace.  PD Training's Business Writing for the Digital Era course is ideal for reviewing the basics and learning the latest in modern writing techniques.


Course Outline for Business Writing for the Digital Era

Topic 1
From Texting to Boardroom Paper
  • Everyone is a Business Writer
  • Universal Principles of Good Writing
  • Forms and Formats
  • Common Forms of Business Writing
  • The Principle of ‘Purpose’
  • Reflection
Topic 2
Who am I Writing For?
  • The Principle of ‘Audience’
  • REACH Review – Communication Preferences
  • Understanding the Audience
  • Writing for a Global Audience
  • Reflection
Topic 3
The Blank Page
  • The Principle of ‘Structure’
  • The Writing Process
  • Starting
  • Writing
  • Finishing
  • Reflection
Topic 4
English Still Matters
  • Texting – a Legitimate Form of Language
  • Write it Once. Make it Count
  • English Fundamentals
  • The ‘Plain’ Truth
  • The Principle of Clarity
  • Reflection
Topic 5
Writing within Constraints
  • The Space-Time Continuum
  • The Principle of ‘Concision’
  • Word Choice
  • Reflection
Topic 6
Click with Confidence
  • Wait! The Pressure to Hit ‘send’
  • Edit, Edit, Edit
  • The Principle of Proofing
  • Reflections
Topic 7
  • Create an Action Plan
  • References
  • Appendix
  • Commonly Confused Words
  • Punctuation
  • Email Etiquette
  • Using MS Word Readability Score
  • Structuring a Business Report
  • Add Your Own Writing Tips

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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