You want your staff to learn things they can use straight away, so we take the time to learn about:
- Your organisation and it's culture
- Your team and their back ground
- Common scenarios in your workplace
- Your goals for this FISH! training initiative
Then we assign a trainer that has the right expertise, experience and style to really connect with your team.
Your trainer will change the text book activities to be directly applicable to your workplace and relevant to your team.
For example: If the example activity is based in a retail setting, but you work in a customer service call-centre, we will adapt activities to reflect the culture of a call-centre environment, so your team will be learning relational tools and techniques that really make sense to their world.
Learn today, and apply tomorrow!
Our relaxed and practical approach with experienced trainers that like to ‘have a laugh’ will ensure your team enjoy the experience of learning as much as they enjoy acquiring new skills that help them perform better.
Our standard approach:
- 10 lessons per day
- 1-3 activities per lesson
- Avg 20 activities per day
- 20% theory, 80% learning by doing
Your participants will return from the course energised, excited and ready to embrace a new culture of customer service in your workplace.