Qualities of a great leader - The five abilities that make a great leader are:
Leading by example.
Inspiring a shared vision.
Challenging redundant policies and procedures.
Enabling others to act.
Spreading positivity and enthusiasm.
Persuasion is used by leaders to affect change in people and situations.
The three ways in which a leader persuades are:
Persuade using character (honest, charismatic, competent) to generate respect and admiration.
Persuade by appealing to people's emotions (appearance, communication & personality).
Persuade by appealing to people's intellect (intelligence, knowledge & communication).
You can observe world leaders of today and see these three persuasion factors being practiced by them to persuade people.
Problem-solving is a routine task for leaders.
The three approaches to problem-solving are:
Stall or delay decision-making.
Make a snap decision based on instinct.
Create a strategy to gain further information before making the decision.
Depending upon the intensity and relevance of the problem, one of these three methods can be used to resolve a problem.
However, delaying the decision is the best strategy when in doubt.
Leaders need to use systems for decision-making that increase their chances of making the correct decision.
The fishbone or the Ishikawa diagram helps to identify the root cause of the problem thereby helping in taking decisive decisions.
The SWOT analysis is used to evaluate the Strengths, Weaknesses, Opportunities and Threats caused by the difficult situation.
It provides an overall view of the problem, making it easy to reach a decision.
Use mentoring programs to make relevant changes in the behaviour, attitude and productivity of employees.
To create a successful mentoring program, create well-defined mentoring relationships by
matching mentors and mentees based on their shared interests, experience and personality.
Find out the learning styles of mentees
(logic-oriented, emotion-oriented, experience-oriented, analysis-oriented or authority-oriented) or
help them discover their own.
FISH! philosophy is used by leaders to create a competent and self-motivated workforce.
The four practices of FISH! are:
Make Their Day
Choose Your Attitude
Be There helps to build positive relationships with customers,
Play is used to make work fun,
Make Their Day involves providing service to others happily, and
Choose Your Attitude is about developing a positive attitude.
These four practices have the power to transform teams into a highly productive, self-motivated force.
Employee Engagement - Develop focus and attention in employees by:
Giving clear instructions.
Removing disturbances and interruptions.
Creating a dynamic and positive work environment.
People respond to well-defined goals when a favourable path has been created for them to achieve those goals.
A leader modifies the situation around the employee to change their responses.
Knowledge management (KM) is used for effective utilisation of new and existing knowledge.
The four phases of knowledge management are:
Knowledge Integration and Sharing
Specific techniques are used in each of these phases to manage, categorise and use knowledge in the best way possible.
Strategic planning helps to create well-defined goals and responsibilities.
It has a pyramid structure where Values (beliefs that guide our behaviour) are at the base followed by
Vision (visualising the future); Mission (purpose); Strategy (the way to reach the goal while being true to values and mission);
and Roles, Responsibilities and Accountabilities (who does what, how and when).
For setting goals, use the systematic approach of SPIRIT
- Specific, Prizes, Individual, Review, Inspiring and Time-bound.
Goals must be clear and specific, and have a deadline.
Employees respond better to goals that they relate to and personally gain something from.
Review and evaluate progress frequently to improve focus. Reward success and improvement to motivate.