Foundation Skills for Elite Personal Assistants and Secretaries

Personal assistants (PA's) and secretaries are some of the most important people in any organization. This course empowers your personal assistant with the skills and techniques to become even more efficient, productive and professional.

The PD Training Foundation Skills for Elite Personal Assistants and Secretaries Training Course provides personal assistants and secretaries with the techniques to become well-organized, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.

This practical training course provides techniques you can really use!

Contact us today for a group quote or register now into the next public course date.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Foundation Skills for Elite Personal Assistants and Secretaries

    In this course participants will:

    • Become highly organized using smart, efficient systems
    • Learn to manage time more effectively & strategically
    • Master prioritization of time, complete all important tasks and help their manager do the same
    • Learn highly effective verbal and nonverbal communication techniques
    • Become more proactive and empowered in their role
    • Learn to communicate more effectively with their manager
    • Gain an insight into the importance of caring for themselves
    • Learn how to make the most of their 'Team of Two'
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

    ×

    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.




    Reviews

    Foundation Skills for Elite Personal Assistants and Secretaries Reviews:

    "It was a cozy class with only three students. We are able to focus better and the trainer is able to give her attention to us."

    The Bank of Tokyo-Mitsubishi UFJ Ltd

     

    "Small group for learning. Trainer was able to get us engaged in conversation and participate in activities."


    -National Gallery Singapore


     

    "Course and trainer was informative and practical. Learned some new ways of handling work and processes in this new digital environment where bosses are very different from those one generation ago."


    -Melissa Tan
     



    Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

    -Lend Lease


    What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

    -Count Financial


    Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

    -Country Fire Authority


    Very comprehensive course, the trainer was excellent and very enthusiastic.

    -Margan Pastoral Company


    I thoroughly enjoyed this course and found it greatly beneficial.

    -ANSALDO-STS


    It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

    -Velocity Energy


    I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

    -QR National


    Great Course, learnt some very useful tips.

    -Stihl Ltd


    Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

    -AMES


    Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

    -Trilby Misso Lawyers


    More happy clients



  • Course Outline - Foundation Skills for Elite Personal Assistants and Secretaries

    Download Foundation Skills for Elite Personal Assistants and Secretaries Outline

    Foreword:

    Secretaries or Personal Assistant plays a big role in an organization as they are the primary point of contact for internal and external clients and business partners. Pa's perform a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important meetings. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's and Secretaries training course from PD Training.

    In this Foundation Skills for Elite PA's and Secretaries Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

    The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

    Advanced Skills for Elite PA's and Secretaries Training Course

    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 1
    Introduction
    • Workshop Objectives Explained
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 2
    The Effective PA
    • Welcome
    • The effective PA/EA
      • What attribute or skillset listed would you like to acquire after today?
    • Role Defined
      • Please define your role:
    • Module 1 – Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 3
    Your winning style and how best to communicate with your Manager
    • LDP Review – Communication Evolution Tool
      • Understanding the Counselor
      • Understanding the Coach
      • Understanding the Advisor
    • Step 2: Adapt your Approach
      • Do’s and Don’ts when interacting with the Counselor
      • Planning my future Communication strategies with “Counselor’s”
      • Do’s and Don’ts when interacting with the Coach
      • Planning my future Communication strategies with “Coach’s”
      • Planning my future Communication strategies with “Driver’s”
        • Do’s and Don’ts when interacting with the Advisor”
      • Planning my future Communication strategies with “Advisor’s”
      • Module 2 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 4
    Set up for Success
    • Your Web of Influence
    • Key Personnel in Depth Template
    • Management (PIT) Personal Information Template
    • Module 3 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 5
    Working in Sync
    • Email Management
      • Email Etiquette
    • Manage your inbox
      • Follow the READ principle and stay on top of your email
      • Manage your inbox with Flags and Rules
    • Module 4 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 6
    Time Management
    • Block out times for your Manager
    • Organized Review and Preparation Times
    • Module 5 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 7
    Prioritization to keep you on Track
    • That’s a WRAP – getting it all done on time
      • WRAP Technique
      • Write
      • RANK
      • ANTICIPATING TIME FOR TASKS – USING PERT
    • Beyond Goal Setting
      • The SMARTR Framework
      • SMARTR Goal Template
      • Additional Tips
      • Goals Deconstructed
      • Reconstruct your SMART goal
    • Module 6 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 8
    Meetings to run without a Hitch!
      • Meeting Checklist
      • Activity
      • Meeting Checklist Template
    • Agenda Creation
      • Activity
      • Meeting Agenda Template
    • Keep the meeting on time - planned time interrupters
      • Activity
    • Minute Taking that you can understand
      • Composing your Minutes
    • Module 7 Reflection
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 9
    Reflections
    • Create an Action Plan
    • Accountability = Action
      • Reflections
    Foundation Skills for Elite Personal Assistants and Secretaries - Lesson 10
    Wrapping Up
    • Words from the Wise
    • Lessons Learned

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Foundation Skills for Elite Personal Assistants and Secretaries

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person/course/date/city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Singapore
    108 Robinson Road Singapore
    Aug 20
    1 day course
    SGD$600.00
    Click to book
    Missed out
    Oct 4
    1 day course
    SGD$600.00
    Click to book
    Filling fast
    Nov 12
    1 day course
    SGD$600.00
    Click to book
    Filling fast
    Dec 17
    1 day course
    SGD$600.00
    Click to book
    Filling fast
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